Leasing Consultant - Courthouse Square

Redwood Communities, Inc.; Ann Arbor (MI); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Exceptional medical benefits

100% company-paid dental and vision benefits

3 weeks paid time off

12 paid holidays

401(k) with company match

Job summary

Redwood Communities, Inc. is seeking a Leasing Consultant in Ann Arbor, MI, responsible for delivering exceptional customer service and ensuring compliance with HUD and Fair Housing regulations. This full-time role involves leasing, marketing, and administrative functions, along with resident relations.

Qualified candidates should possess strong communication skills and proficiency in property management software. The position offers competitive benefits, including medical coverage and a 401(k) plan.

Qualifications

• Previous experience in multifamily housing or Project Based HUD property management preferred.
• Strong communication and organizational skills.
• Valid driver’s license and insurance.

Responsibilities

• Provide excellent customer service to residents with leasing duties.
• Ensure compliance with HUD and Fair Housing regulations.
• Assist with all aspects of leasing, marketing, and administrative operations.

Skills

Communication skills

Organizational skills

Customer service skills

Knowledge of HUD requirements

Proficiency in property management software

Tools

Yardi

RealPage

Onesite

Microsoft Office Suite

Job description

Job Details

Job Location: Ann Arbor, MI 48104
Position Type: Full Time
Salary Range: $18.00 - $20.00 Hourly

About the Position

The Leasing Consultant is responsible for providing excellent customer service to current and prospective residents, ensuring full compliance with HUD and Fair Housing regulations, and assisting with all aspects of leasing, marketing, and administrative operations for the community.

Schedule: Monday-Friday 8am-5pm
Pay Details: $18-20hr

Essential Duties and Responsibilities

• Leasing & Marketing
  
  • Greet, qualify, and tour prospective residents, present available units and community amenities.
  • Accurately complete all leasing paperwork and assist with lease signings.
  • Follow up with prospects through phone, email, and in-person communication to maximize occupancy.
  • Maintain accurate records in property management software (e.g., Yardi, RealPage, or Onesite).
  • Assist in marketing and outreach efforts to promote the property within the community and local area.
• HUD Compliance & Administration
  
  • Ensure all leasing and occupancy activities comply with HUD, LIHTC, and Fair Housing guidelines.
  • Assist applicants with completing the HUD rental application and required forms (e.g., 50059, EIV, TIC if applicable).
  • Verify and process income, assets, and household composition for eligibility and recertification.
  • Maintain resident files in accordance with HUD standards for audits and MOR (Management & Occupancy Review) readiness.
  • Support annual and interim recertifications, rent adjustments, and income verifications.
  • Monitor compliance reports and communicate with management regarding any discrepancies or potential findings.
• Resident Relations
  
  • Provide responsive and professional customer service to residents regarding maintenance requests, rent payments, and lease questions.
  • Assist with resident communication, notices, newsletters, and community activities.
  • Help resolve resident concerns and report significant issues to the Property Manager promptly.
  • Maintain confidentiality and professionalism when handling resident information.
• Operations & Reporting
  
  • Collect and process rent payments and other income in accordance with HUD and company policy.
  • Maintain accurate records of leasing activity, occupancy, renewals, and traffic reports.
  • Conduct move‑in/move‑out inspections as needed.

Qualifications

• Previous experience in multifamily housing or Project Based HUD property management preferred.
• Knowledge of Project Based HUD, Section 8, Fair Housing, and EIV requirements.
• Strong communication, organizational, and customer service skills.
• Proficiency in property management software and Microsoft Office Suite.
• Ability to maintain confidentiality and accuracy in documentation.
• Valid driver’s license and insurance.
• Successful completion of background check.
• Must be legally qualified to work in the U.S. meeting I‑9 guidelines.

Benefits

• Exceptional medical benefits: we cover more than 90% of medical premiums, and employees have the option of a 100% employer‑paid HSA medical plan.
• 100% company‑paid dental and vision benefits for employee coverage.
• Healthcare and dependent care flexible spending accounts.
• Company‑paid life insurance, AD&D.
• Best‑in‑class voluntary insurance benefits.
• Pre‑tax and Roth 401(k) programs with a company match equal to 100% of the first 6% contributed by the employee.
• Employee assistance program (EAP) with 24/7 counseling services.
• 3 weeks of paid time off each year.
• 12 paid holidays each year & 2 floating holidays.

Redwood Communities is an Equal Opportunity Employer.