Leasing Consultant - Launch Social Living

Kittle Property Group; West Lafayette (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Kittle Property Group is seeking a leasing associate dedicated to filling apartments and delivering exceptional customer service. You will conduct phone sales and in-person tours, follow up with prospects, and coordinate move-ins and move-outs to optimize occupancy.

You will also handle lease negotiations, assist with renewals, and maintain property standards while complying with policies and regulations. MS Office proficiency and basic math are expected.

Qualifications

• High school diploma or GED.
• No prior experience required.
• Language Skills - read, write, speak basic instructions and present information one-on-one or in small groups.
• Math Skills - add, subtract, multiply, divide by 10s and 100s.
• Reasoning Skills - follow detailed instructions and solve problems with few variables.
• Computer Skills – Beginner experience with MS Office.

Responsibilities

• Lease apartments through telephone sales and apartment tours with prospective residents.
• Follow up and establish rapport with prospective and current residents.
• Provide excellent customer service at all times.
• Present apartment community in a professional manner.
• Coordinate move ins and move outs to ensure a positive resident experience.
• Manage lease negotiations, assist with resident retention and renewals.
• Assist in maintaining curb appeal and overall property presentation.
• Maintain compliance policies per HKP and Compliance Department.
• Write work orders and enter information into Yardi; follow up on progress.
• Assist manager with rent and delinquency collection; provide account info to property supervisor and credit agencies.
• Assist with resident relations and enforce community rules and regulations.
• Supervise neighborhood committee activities.
• Assist with outside marketing and rapport with local businesses and community agencies.
• Assist with office organization and resident file management.
• Other duties as assigned.

Skills

Telephone sales

Apartment tours

Customer service

Yardi

MS Office

Communication

Education

High school diploma or GED

Tools

Yardi

Job description

EXPECTATION FOR ALL EMPLOYEES

Supports the organization's mission and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect personalization, commitment to our community, and accountability and ownership.

EXPECTATION FOR ALL EMPLOYEES

Supports the organization's mission and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect personalization, commitment to our community, and accountability and ownership.

Position Summary

Responsible and accountable for leasing apartments and providing customer service to ensure maximum occupancy and resident retention.

Essential Duties And Responsibilities

• Lease apartments through telephone sales and apartment tours with prospective residents.


• Follow up and establish rapport with prospective residents and current residents.


• Provide excellent customer service at all times.


• Present apartment community in a professional manner at all times.


• Coordinate move ins and move outs to provide for an enjoyable experience for all residents.


• Manage lease negotiations, assist with resident retention and manage the renewal process.


• Assist in providing and maintaining excellent curb appeal.


• Maintain compliance policies and procedures as set forth from HKP and the Compliance Department.


• Write work order requests, follow up with residents regarding completed work orders and enter information into Yardi.


• Assist manager with rent and delinquency collection.


• Assist manager in providing account information to the property supervisor and credit agencies.


• Assist manager with resident relations and enforce all community rules and regulations.


• Supervise all neighborhood committee activities.


• Provide outside marketing and establish rapport with local businesses and community agencies.


• Assist with office organization by filing and maintaining organized resident files.


• Other duties as assigned.

Qualifications/Skills & Knowledge Requirements

• High school diploma or general education degree (GED)


• No prior experience necessary


• Language Skills - Ability to read, write, speak and interpret basic instructions, simple correspondence and present information one-on-one or in small groups.


• Math Skills - Ability to add, subtract, multiply, divide by 10s and 100s.


• Reasoning Skills - Ability to carry out detailed, but uninvolved written or oral instructions with common sense understanding. Ability to deal with problems that involve few variables in standardized situations.


• Computer Skills – Beginner experience with MS Office.

Training Requirements

• Annually attend fair housing, section 42 and leasing classes.


• Ongoing professional development.

Physical Demands

• Rarely must sit, use hands to finger/handle/feel, reach with hands/arms, stoop, kneel crouch, crawl, bend or lift up to 25 pounds.


• Occasionally must stand, walk, talk, hear and be exposed to outdoor weather conditions.


• Close and distance vision is required.

Work Environment

• Normally works in an environment with moderate noise.