Leasing Consultant – Launch Social Living

Kittle Property Group, Inc.; United States; On-site; USD 36,000 - 46,000; Full time

Job summary

Kittle Property Group, Inc. is seeking a Leasing Associate to lease apartments and provide exceptional customer service to maximize occupancy and resident retention.

You will conduct tours, respond to inquiries, and build rapport with residents and prospects. Responsibilities include coordinating move-ins/outs, handling renewals, assisting with rent collection, maintaining curb appeal, and ensuring compliance with policies.

Qualifications

• High school diploma or GED is required.
• No prior experience necessary for entry-level leasing.
• Ability to read, write, speak and interpret basic instructions.
• Basic math for rent calculations and payments.
• Computer skills with MS Office and property software.

Responsibilities

• Lease apartments through telephone sales and tours with prospective residents.
• Follow up and establish rapport with prospective and current residents.
• Provide excellent customer service at all times.
• Present apartment community professionally at all times.
• Coordinate move-ins and move-outs for a smooth resident experience.
• Manage lease negotiations and renewals; assist in resident retention.
• Assist in providing and maintaining curb appeal.
• Maintain compliance policies and procedures per policies.
• Assist with office organization and resident file upkeep.
• Other duties as assigned.

Skills

Apartment leasing

Customer service

Telephone sales

Communication skills

Education

High school diploma or GED

Tools

Yardi

MS Office

Job description

EXPECTATION FOR ALL EMPLOYEES

Supports the organizations mission and values by exhibiting the following behaviors excellence and competence collaboration innovation respect personalization commitment to our community and accountability and ownership

POSITION SUMMARY

Responsible and accountable for leasing apartments and providing customer service to ensure maximum occupancy and resident retention

ESSENTIAL DUTIES AND RESPONSIBILITIES

Lease apartments through telephone sales and apartment tours with prospective residentsFollow up and establish rapport with prospective residents and current residentsProvide excellent customer service at all timesPresent apartment community in a professional manner at all timesCoordinate move ins and move outs to provide for an enjoyable experience for all residentsManage lease negotiations assist with resident retention and manage the renewal processAssist in providing and maintaining excellent curb appealMaintain compliance policies and procedures as set forth from HKP and the Compliance DepartmentWrite work order requests follow up with residents regarding completed work orders and enter information into YardiAssist manager with rent and delinquency collectionAssist manager in providing account information to the property supervisor and credit agenciesAssist manager with resident relations and enforce all community rules and regulationsSupervise all neighborhood committee activitiesProvide outside marketing and establish rapport with local businesses and community agenciesAssist with office organization by filing and maintaining organized resident filesOther duties as assigned

QUALIFICATIONSSKILLS & KNOWLEDGE REQUIREMENTS

High school diploma or general education degree GEDNo prior experience necessaryLanguage Skills Ability to read write speak and interpret basic instructions simple correspondence and present information one on one or in small groupsMath Skills Ability to add subtract multiply divide by 10s and 100sReasoning Skills Ability to carry out detailed but uninvolved written or oral instructions with common sense understanding Ability to deal with problems that involve few variables in standardized situationsComputer Skills Beginner experience with MS Office

TRAINING REQUIREMENTS

Annually attend fair housing section 42 and leasing classesOngoing professional development

PHYSICAL DEMANDS

Rarely must sit use hands to fingerhandlefeel reach with handsarms stoop kneel crouch crawl bend or lift up to 25 poundsOccasionally must stand walk talk hear and be exposed to outdoor weather conditionsClose and distance vision is required

WORK ENVIRONMENT

Normally works in an environment with moderate noise