Leasing Manager – Launch Social Living

Kittle Property Group, Inc.; United States; On-site; USD 48,000 - 64,000; Full time

Job summary

Kittle Property Group, Inc. is seeking a Leasing Supervisor to oversee leasing associates, marketing efforts, and exceptional customer service to maximize occupancy and resident satisfaction. You will lead training, monitor performance, and ensure compliance with policies while coordinating move-ins and renewals.

The role emphasizes strong communication, organizational skills, and hands-on supervision to maintain brand standards and achieve occupancy targets.

Qualifications

• College degree preferred; High school diploma or GED required; Sales experience is necessary.

Responsibilities

• Supervise leasing associates and marketing initiatives to drive occupancy and tenant retention.
• Lead daily leasing huddle and weekly feedback with leasing staff.
• Lease apartments via phone, internet, and tours with prospective residents; follow up to establish rapport.
• Coordinate move-ins/move-outs and maintain curb appeal; assist with renewals and delinquency processes.

Skills

Sales experience

Language skills

Customer service

Education

College degree preferred

High school diploma or GED required

Tools

MS Office

Excel

Job description

EXPECTATION FOR ALL EMPLOYEES

Supports the organizations mission and values by exhibiting the following behaviors excellence and competence collaboration innovation respect personalization commitment to our community and accountability and ownership

POSITION SUMMARY

Responsible and accountable for supervising leasing associates leasing apartments marketing initiatives and providing excellent customer service to drive maximum occupancy and ensure resident retention Efforts should include enforcing policy and procedures related to leasing best practices and improving brand reputation

ESSENTIAL DUTIES AND RESPONSIBILITIES

Host and monitor completion of training for leasing associates that includes appropriate policy and procedures as designated by KPG Best PracticesLead daily morning leasing huddle Mon Fri with focus on identifying hot units status of performance compared to goals and daily marketing outreach prioritiesHost afternoon accuracy huddle before close of business each day to ensure leasing information for current days activity is accurate reflected in YardiMeet with leasing professionals individually on a weekly basis to provide feedback direction and support in relation to sales persons leasing goalsUpdate UAR with leased units move in dates under memos Walk rent ready product and marketing paths daily to sparkle and identify hot unitsEnsure compliance with all requirements from leasing staff Appropriate documentation in MaxLeases Yardi lease file audits and customer serviceLease apartments through telephone internet sales and apartment tours with prospective residentsFollow up and establish rapport with prospective residents and current residentsProvide excellent customer service at all timesPresent apartment community in a professional manner at all timesCoordinate move ins and move outs to provide for an enjoyable experience for all residentsManage lease negotiations assist with resident retention and assist with managing the renewal processAssist in providing and maintaining excellent curb appealAssist manager with rent and delinquency collectionAssist manager in providing account information to the property supervisor and credit agenciesAssist with office organization by filing and maintaining organized resident filesOrganize and attend after hours and weekend resident or marketing events as scheduledAssist with daily tasks including write work order requests and work order follow upOther duties as assigned

QUALIFICATIONSSKILLS & KNOWLEDGE REQUIREMENTS

College degree preferred High school diploma or general education degree GED requiredSales experience necessaryLanguage Skills Ability to read write speak and interpret basic instructions simple correspondence and present information one on one or in small groups Second language desirableMath Skills Ability to add subtract multiply divide using whole numbers fractions and decimals Ability to compare rate ratio and percentages and interpret basic graphsReasoning Skills Ability to carry out detailed but uninvolved written or oral instructions with common sense understanding Ability to deal with problems that involve few variables in standardized situationsComputer Skills MS Office and Excel required

TRAINING REQUIREMENTS

Complete annual training as assignedOngoing professional development

PHYSICAL DEMANDS

Rarely must stoop kneel crouch crawl bend or lift up to 25 poundsOccasionally must stand walk reach with hand and armsRegularly must sit use hands to fingerhandlefeel talk and hearClose and distance vision is required

WORK ENVIRONMENT

Normally works in an environment with moderate noise