Leasing Consultant - Elevate Resident Experience

Gates Hudson; Norfolk (VA); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Gates Hudson is seeking a Leasing Consultant for a residential property in our portfolio. The role focuses on welcoming prospects, touring properties, and presenting features and benefits while delivering exceptional customer service.

Responsibilities include lead management, leasing paperwork, coordinating tours, and ensuring units and common areas are tour-ready. The position requires strong communication, market awareness, and the ability to work weekends when needed.

Qualifications

• High school diploma or equivalent required.
• At least two years of leasing experience preferred.
• Previous customer service experience, leasing and/or sales experience preferred.
• Must have excellent written and verbal communications skills.
• Ability to quickly develop rapport with prospective residents.
• Must be a motivated self-starter with the ability to work well in a team setting and set goals.

Responsibilities

• Welcome and tour prospects, qualify, determine wants and needs, professionally present community and specific apartments/condominiums while providing features and benefits.
• Proactively manage leads, document tours and complete all leasing paperwork.
• Ensure the entire tour route to all common area, outdoor recreational facilities, landscaping, laundry room, parking areas, etc. are in perfect condition.
• Walk rent readies and check on the status of the vacant units to ensure there is a suitable number of rent ready units and partially accessorized mini model units.
• Maintain awareness of local market conditions and trends. Contribute ideas to the Manager for marketing property and for improving resident satisfaction.
• Answer incoming phone calls and handle accordingly whether it is a prospect call or a resident call.
• Maintain a positive customer service attitude and promote goodwill among prospects, residents, coworkers and contractors.
• Address resident concerns and requests on a timely basis to ensure resident satisfaction with management.
• Receive telephone calls and in-person visits. Answer questions for residents about community, repairs, rent, rules, etc.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
• Review all notices to vacate to determine the cause of the move-out. Make sure every attempt is made to save a potential move-out.
• Conduct periodic inspections with residents upon move-in/move-out.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
• Consistently implement policies of the community.
• Maintain a professional, yet friendly, atmosphere in the leasing offices and other areas where prospective residents and current residents meet.
• Please note that the majority of prospects conduct their housing searches on the weekends and as such working weekends is expected.

Skills

Communication skills

Customer service

Sales experience

Teamwork

Rapport building

Self-motivation

Education

High school diploma or equivalent

Job description

Gates Hudson is seeking a Leasing Consultant for a residential property in our portfolio. The role focuses on welcoming prospects, touring properties, and presenting features and benefits while delivering exceptional customer service.

Responsibilities include lead management, leasing paperwork, coordinating tours, and ensuring units and common areas are tour-ready. The position requires strong communication, market awareness, and the ability to work weekends when needed.