Leasing Consultant

Gates Hudson & Associates; Richmond (VA); On-site; USD 30,000 - 32,000; Full time

Job summary

Gates Hudson & Associates is seeking a Leasing Consultant for one of our residential communities. This role is ideal for someone who is customer-focused, detail-oriented, and energized by sales and relationship-building.

You will greet prospects, tour communities, present apartments, and manage leads to support leasing goals. Weekend availability is required, and two or more years of leasing or related customer service experience are preferred.

Qualifications

• Excellent verbal and written communication skills.
• Ability to build rapport quickly with prospects and residents.
• Strong customer service mindset with attention to detail.

Responsibilities

• Greet and tour prospective residents, qualify needs, and professionally present the community and available apartments.
• Highlight apartment features, amenities, and benefits to support leasing goals.
• Proactively manage leads, document tours, and complete leasing paperwork accurately and timely.
• Review notices to vacate and make every reasonable effort to retain residents.
• Answer incoming phone calls and in-person inquiries from prospects and residents.
• Address resident questions, concerns, and service requests in a timely and professional manner.
• Follow up with residents on completed maintenance requests to ensure satisfaction.

Skills

Communication

Rapport building

Customer service

Education

High school diploma or equivalent

Job description

Gates Hudson, a full-service property management company, is seeking a Leasing Consultant to join one of our residential communities. This role is ideal for someone who is customer-focused, detail-oriented, and energized by sales and relationship-building. If you enjoy helping people find their next home while contributing to a high-performing onsite team, we encourage you to apply.

What You'll Do

Leasing & Sales

• Greet and tour prospective residents, qualify needs, and professionally present the community and available apartments

• Highlight apartment features, amenities, and benefits to support leasing goals

• Proactively manage leads, document tours, and complete leasing paperwork accurately and timely

• Review notices to vacate and make every reasonable effort to retain residents

Customer Service & Resident Relations

• Answer incoming phone calls and in-person inquiries from prospects and residents

• Address resident questions, concerns, and service requests in a timely and professional manner

• Follow up with residents on completed maintenance requests to ensure satisfaction

• Maintain a positive, service-oriented attitude and promote goodwill among residents, coworkers, vendors, and contractors

Property Presentation & Operations

• Ensure the leasing office, tour routes, common areas, amenities, and model units are clean, organized, and tour-ready

• Walk vacant and rent-ready units to confirm availability and presentation standards

• Conduct move-in and move-out inspections with residents

• Consistently implement and uphold community policies and procedures

Marketing & Community Engagement

• Stay informed on local market conditions and trends

• Share ideas with the Property Manager to improve marketing efforts and resident satisfaction

• Assist with planning and hosting resident events as directed

Schedule Expectations

• Weekend availability is required, as most prospect tours occur on weekends

What We're Looking For

Required

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to build rapport quickly with prospects and residents
• Strong customer service mindset with attention to detail

Preferred

• Two or more years of leasing experience
• Previous customer service, sales, or hospitality experience
• Self-motivated, goal-oriented, and able to work effectively in a team environment

Pay Range

$22-$23 USD