LEASING CONSULTANT I

Gates Hudson; Richmond (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

Gates Hudson is seeking a Leasing Consultant for a residential property in Richmond, VA. The role focuses on tours, qualifying prospects, presenting community features, and guiding applicants through leasing procedures.

Weekend coverage is expected to align with housing searches and community events. Ideal candidates will have strong written and verbal communication skills and a proven ability to build rapport with prospective residents.

Qualifications

• High school degree or equivalent certification required.
• At least two years of leasing experience preferred.
• Previous customer service experience, leasing and/or sales experience preferred.
• Must have excellent written and verbal communications skills.
• Ability to quickly develop rapport with prospective residents.
• Motivated self-starter with the ability to work well in a team setting and set goals.

Responsibilities

• Welcome and tour prospects, qualify, determine wants and needs, presenting community and apartments/condos with features and benefits.
• Proactively manage leads, document tours and complete leasing paperwork.
• Ensure all common areas and amenities are well maintained and presentable for tours.
• Walk rent readies and monitor vacancy status to ensure adequate rent-ready units.
• Monitor local market conditions and contribute ideas for marketing and resident satisfaction.
• Answer incoming calls and assist prospects or residents as needed.
• Address resident concerns and respond promptly to requests to maintain satisfaction.
• Receive visits and answer questions about community, repairs, rent, and rules.
• Coordinate maintenance follow-ups and service requests weekly with residents.

Skills

Customer service

Communication

Rapport-building

Teamwork

Education

High school diploma

Job description

Overview

Gates Hudson, a full-service property management company is seeking a Leasing Consultant to join a residential property in our portfolio. If you are energetic, detail oriented, and customer service focused, please submit your resume for review.

Responsibilities

• Welcome and tour prospects, qualify, determine wants and needs, professionally present community and specific apartments/condominiums while providing features and benefits.
• Proactively manage leads, document tours and complete all leasing paperwork.
• Ensure the entire tour route to all common area, outdoor recreational facilities, landscaping, laundry room, parking areas, etc. are in perfect condition.
• Walk rent readies and check on the status of the vacant units to ensure there is a suitable number of rent ready units and partially accessorized mini model units.
• Maintain awareness of local market conditions and trends. Contribute ideas to the Manager for marketing property and for improving resident satisfaction.
• Answer incoming phone calls and handle accordingly whether it is a prospect call or a resident call.
• Maintain a positive customer service attitude and promote good will among prospects, residents, coworkers and contractors.
• Address resident concerns and requests on a timely basis to ensure resident satisfaction with management.
• Receive telephone calls and in-person visits. Answer questions for residents about community, repairs, rent, rules, etc.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
• Review all notices to vacate to determine the cause of the move-out. Make sure every attempt is made to save a potential move-out.
• Conduct periodic inspections with residents upon move-in/move-out.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
• Consistently implement policies of the community.
• Maintain a professional, yet friendly, atmosphere in the leasing offices and other areas where prospective residents and current residents meet.
• Please note that the majority of prospects conduct their housing searches on the weekends and as such working weekends is expected.

Qualifications

• High school degree or equivalent certification required.
• At least two years of leasing experience preferred.
• Previous customer service experience, leasing and/or sales experience preferred.
• Must have excellent written and verbal communications skills.
• Ability to quickly develop rapport with prospective residents.
• Must be a motivated self-starter with the ability to work well in a team setting and set goals.