Community Manager - Courthouse Square

Paycom - ATS; Ann Arbor (MI); On-site; USD 60,000 - 65,000; Full time

Job summary

Redwood Communities, Inc. is seeking a seasoned Community Manager to oversee daily operations, financial performance, and on-site team leadership across multiple multifamily properties in Ann Arbor.

You will ensure HUD compliance, maintain high occupancy, and deliver an excellent resident experience. Candidates should have 3+ years in multifamily housing management, experience with LIHTC and HUD programs, strong communication and leadership skills, and proficiency with RealPage and Microsoft

Qualifications

• 3+ years of experience as a Community Manager or higher in multifamily housing.
• Experience with HUD/LIHTC programs is required.
• Strong communication, leadership, and organizational skills.

Responsibilities

• Oversee day-to-day operations and performance of multifamily properties.
• Lead leasing, marketing, and occupancy efforts to maintain high occupancy.
• Supervise on-site staff and ensure compliance with HUD and Fair Housing.
• Prepare budgets and monitor monthly financial reports.

Skills

Leadership

Communication

Organizational skills

Customer service

Tools

RealPage

Microsoft Office

Job description

Job Details

Job Location: Courthouse Square - Ann Arbor, MI, Position Type: Full Time, Salary Range: $60000.00 - $65000.00Salary, Who We Are

Redwood Communities, Inc. (“Redwood Communities”), an affiliate of Redwood Housing, is a multifamily property management organization that manages affordable housing communities throughout the country. To date, Redwood Communities has assembled a best-in-class team that currently manages a growing portfolio of properties and has built strong working relationships with government agencies and leading non-profit organizations to raise the standard of living for our communities.

Benefits

• Exceptional medical benefits: We cover more than 90% of medical premiums, and employees have the option of a 100% employer-paid HSA medical plan.
• 100% company paid dental and vision benefits for employee coverage.
• Healthcare and dependent care flexible spending accounts.
• Company paid life insurance, AD&D
• Best-in-class voluntary insurance benefits.
• Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 6% contributed by the employee.
• Employee assistance program (EAP) with 24/7 counseling services.
• 3 weeks of paid time off each year.
• 12 paid holidays each year & 2floating holidays.

About the Position

The Community Manager oversees the daily operations, financial performance, and team leadership of multiple multifamily housing communities. This role ensures the property operates efficiently, maintains high economic occupancy, achieves budget goals, and provides an exceptional resident experience.

Schedule

Monday-Friday 8am-5pm

Pay Details

$60,000-$65,000/year

Essential Duties and Responsibilities

Operations & Administration

• Oversee the day-to-day operations of the property in accordance with HUD regulations and company policies.
• Ensure compliance with all applicable federal, state, and local laws, including Fair Housing, ADA, and Equal Employment Opportunity.
• Maintain organized, accurate, and complete property records and files, both physical and digital.
• Conduct regular property inspections to ensure curb appeal, safety, and upkeep standards are met.

Financial Management

• Prepare and manage annual property budgets, monitor monthly financial reports, and control operating expenses.
• Collect rents, enforce lease terms, and monitor delinquencies to ensure consistent cash flow.
• Approve and code invoices in line with company procedures.
• Assist with investor and ownership reporting as needed.

Compliance & HUD Responsibilities

• Ensure compliance with HUD regulations, including TRACS, EIV, MOR, REAC, and other reporting requirements.
• Oversee resident certifications and recertifications (initial, annual, interim) in accordance with HUD Handbook 4350.3.
• Maintain knowledge of current HUD rules, updates, and notices affecting property operations.
• Work closely with compliance teams and auditors to maintain strong scores and correct findings promptly.

Leasing & Marketing

• Maintain high occupancy through proactive marketing and resident retention strategies.
• Oversee leasing activities including tours, application processing, eligibility determinations, and move-in/move-out procedures.
• Ensure all advertising and leasing materials comply with HUD and Fair Housing guidelines.

Resident Relations

• Foster a positive community environment that promotes resident satisfaction and retention.
• Respond promptly and professionally to resident concerns, maintenance requests, and complaints.
• Coordinate resident engagement activities and maintain good communication with tenants.

Staff Supervision

• Recruit, train, and manage on-site staff, including leasing, maintenance, and administrative personnel.
• Conduct regular performance reviews and ensure team members meet performance expectations.
• Promote a positive and professional team culture aligned with company values.

Qualifications

• 3 + years of experience as a Community Manager or higher in multifamily housing.
• Strong understanding of property management operations, budgeting, and financial reporting.
• Experience with affordable housing (LIHTC & HUD, or similar programs) required.
• Excellent Communication, leadership and organizational skills.
• Proficiency in property management software RealPage and Microsoft Office Suite.
• Valid driver’s license and insurance.
• Successful completion of background check.
• Must be legally qualified to work in the U.S. meeting I-9 guidelines

Redwood Communities is an Equal Opportunity Employer.