Leasing Consultant - El Cazador

Redwood Communities, Inc.; Fresno (CA); On-site; USD 26,000 - 29,000; Part time

Job summary

Redwood Communities, Inc. is hiring for a part-time Front Office Administrator in Fresno, CA. The role supports leasing, resident services, and daily operations to ensure HUD and Fair Housing compliance. Core hours are 8am–5pm Monday, Wednesday, and Friday, with some flexibility, totaling 24 hours per week.

You will handle phones, leasing paperwork, and resident inquiries while assisting the Community Manager and team. Prior office or customer service experience is preferred.

Qualifications

• High school diploma or equivalent required; associate degree a plus.
• Proven accuracy with paperwork or data entry.
• Adaptable to new software; training provided.

Responsibilities

• Front Office and General Support: answer phones, receive mail, keep supplies stocked, assist Community Manager.
• Leasing and Marketing: greet, qualify, tour, and process applications in line with Fair Housing laws.
• Resident Support and Compliance: respond to questions, organize leases and documents, maintain confidentiality.
• Work Orders, Rents and Reporting: take maintenance requests, post rents, prepare notices and logs.
• Safety: respond to alarms and ensure resident safety.

Skills

Customer service

Office experience

Bilingual English/Spanish

Education

High school diploma

Tools

RealPage OneSite

Microsoft Office

Job description

Job Details: Job Location: Fresno, CA 93726, Position Type: Part Time, Salary Range: $19.00 - $21.00 Hourly, Job Shift: Day, Job Category: Admin - Clerical

Who We Are

Redwood Communities, Inc., an affiliate of Redwood Housing, manages affordable housing communities across the country. We work closely with government agencies and nonprofit partners to raise the standard of living for the residents we serve. Our team is growing, and we invest in training the people who join us.

About the Position

You will run the front office and be the friendly, professional face of our community. You will keep daily operations moving, support the team, welcome prospective and current residents, and help with leasing while keeping us in compliance with HUD and Fair Housing rules. We will teach you the housing rules and our systems.

Schedule:

Schedule: Part time, 24 hours per week. The core schedule is Monday, Wednesday and Friday, 8am to 5pm, and there is some flexibility on days and hours.

Pay:

Pay: $19 to $21 per hour, based on experience.

What You Will Do:

Front Office and General Support

• Answer phones, direct calls, take messages, and receive and distribute mail.
• Keep office supplies stocked and organized.
• Fill out incident reports and walk the property, including the front parking lot.
• Work with the Community Manager to plan and host resident events.
• Help other team members when asked.

Leasing and Marketing

• Greet, qualify and tour prospective residents and present available units and amenities.
• Hand out and receive rental applications in line with Fair Housing laws.
• Complete leasing paperwork accurately and assist with lease signings.
• Follow up with prospects by phone, email and in person.
• Enter applicants in the waitlist and send annual update letters.
• Help with marketing and outreach in the community.
• Track vacant units and make ready dates, and update the Community Manager weekly.

Resident Support and Compliance

• Answer general resident questions and direct occupancy and regulatory questions to the right team member.
• Scan, upload and organize leases and resident documents in OneSite so files are complete and ready for review.
• Keep resident files, parking assignments and emergency contacts accurate and audit ready.
• Prepare recertification packets and help gather income, asset and household information.
• Track recert due dates and follow up on verifications so files reach Compliance on time.
• Check that rent changes, charges and required move in forms, including the electric verification sheet, are entered and complete before keys are released.
• Follow the Tenant Selection Plan and HUD, LIHTC and Fair Housing guidelines.
• Keep professional boundaries and protect resident confidentiality.

Work Orders, Rents and Reporting

• Take maintenance requests by phone or in person, then create and close work orders in RealPage OneSite.
• Receive and post rents and other payments, prepare bank deposits and monitor resident balances.
• Prepare and post resident notices, including proof of service and the packets sent to our attorney, and keep the delinquency follow up log current.
• Track leasing activity, occupancy, renewals and traffic.
• Help with move in and move out inspections as needed.

Safety

• Respond to emergency alarms and call the right authorities when needed, keeping staff and resident safety first.

What We Are Looking For:

• A high school diploma or equivalent. An associate degree is a plus.
• Proven accuracy with paperwork or data entry.
• Adaptable to new software. We will train you on ours.
• Reliable attendance and follow through.
• Clear written and verbal communication. Bilingual in English and Spanish is a plus.
• Strong organization and attention to detail, with the ability to juggle several tasks.
• Customer service or office experience from any setting, such as retail, hospitality, healthcare, banking or school offices. Related training counts.
• Property management, affordable housing or HUD experience is a plus. If you do not have it, tell us about any experience with records, paperwork, data entry or customer service.
• Respect for people from all backgrounds, including residents who have experienced homelessness.
• Good judgment and integrity with confidential information.
• A valid driver’s license and insurance, since occasional travel to other properties may be needed.
• Physical demands: able to lift up to 25 pounds occasionally, and to work indoors and outdoors in varied weather.

Qualifications:

• Previous experience in multifamily housing or Project Based HUD property management preferred, training opportunity available.
• Knowledge of Project Based HUD, Section 8, Fair Housing, and EIV requirements.
• Strong communication, organizational, and customer service skills.
• Proficiency in property management software and Microsoft Office Suite.
• Ability to maintain confidentiality and accuracy in documentation.
• Successful completion of background check.
• Must be legally qualified to work in the U.S. meeting I-9 guidelines

Redwood Communities is an Equal Opportunity Employer.