Leasing Consultant

Thompson Thrift; Westfield (IN); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

Thompson Thrift is seeking a Leasing Consultant for Revere in Westfield, Indiana. You will engage prospective residents with tours, guide applicants through leasing, and help achieve occupancy and revenue goals while representing the community with professionalism.

The role emphasizes strong communication, a customer-focused service mindset, and the ability to operate in a fast-paced, goal-driven environment. Weekend availability and a valid driver's license are required.

Qualifications

• 1 year of leasing, sales, customer service, or office experience.
• Experience in multifamily leasing or hospitality preferred.
• Flexibility to work some evenings and weekends.
• Valid driver’s license and reliable vehicle for outreach.
• Ability to lift 10–25 pounds, occasionally up to 40 pounds.
• Colorado applicants: upfront pricing experience is a plus.

Responsabilités

• Greet and engage prospective residents with personalized tours.
• Guide prospects through the application and leasing process.
• Support occupancy and revenue goals.
• Respond to inquiries via phone, email, and digital platforms.
• Deliver high level customer service to residents and prospects.
• Support marketing and outreach efforts.
• Maintain knowledge of the community, amenities, and market.
• Prepare lease documents and maintain records.
• Assist with resident move-ins and onboarding.
• Collaborate with on-site management to support leasing.

Connaissances

Sales aptitude

Communication skills

Customer service

Time management

Multitasking

Formation

High school diploma or GED

Description du poste

Leasing Consultant – Revere in Westfield, Indiana

The Leasing Consultant serves as a key driver of occupancy and revenue growth, delivering an exceptional prospect and resident experience within a Class A multifamily community. This role acts as a brand ambassador for the community, supporting leasing performance, marketing efforts, and resident engagement in alignment with Thompson Thrift’s standards.

Your Role as a Leasing Consultant

As a Leasing Consultant, you will play a critical role in converting prospective residents into satisfied community members. This role focuses on executing leasing strategies, delivering an engaging customer experience, and contributing to occupancy and revenue goals.

You will represent the community with professionalism and enthusiasm, creating a positive first impression while guiding prospects through the leasing journey and supporting ongoing resident relationships.

Key Responsibilities

• Greet and engage prospective residents, providing personalized tours that highlight the value and features of the community
• Guide prospects through the application and leasing process, effectively addressing questions and overcoming objections
• Support leasing performance by contributing to occupancy goals, conversion efforts, and overall community success
• Respond to prospect inquiries across multiple channels, including phone, email, and digital platforms, in a timely and professional manner
• Deliver a high level of customer service to both prospective and current residents, supporting satisfaction and retention
• Support marketing and outreach efforts, including online presence, reputation management, and community events
• Maintain detailed knowledge of the community, amenities, and surrounding market to effectively position the property
• Prepare lease documentation, process applications, and maintain accurate and complete records
• Assist with resident move-ins, onboarding, and communication to ensure a seamless experience
• Collaborate with on-site management and team members to support a high-performing leasing environment

Our Ideal Candidate for this Role

Education

• High school diploma or GED required; equivalent experience may be considered

Experience & Requirements

• Minimum of 1 year of experience in leasing, sales, customer service, or a professional office environment
• Experience in multifamily leasing, sales, or hospitality preferred
• Class A or luxury multifamily experience a plus
• Flexibility to work some evenings; must be able to work weekends
• A valid driver’s license and reliable vehicle is required for this role for purpose of routine outreach marketing and shopping comps; mileage reimbursement will be provided at IRS current rate
• Must be able to meet the physical requirements of the role, including frequent lifting of 10 to 25 pounds and occasional lifting up to 40 pounds, with or without reasonable accommodation
• Experience with transparent, upfront pricing of rent and required fees to ensure total cost clarity is a plus. (For Colorado Applicants)

Skills & Attributes

• Strong sales aptitude with the ability to influence decisions and achieve performance goals
• Excellent communication and interpersonal skills
• Customer-focused mindset with a strong service orientation
• Ability to multitask and perform in a fast-paced, goal-oriented environment
• Strong organizational and time management skills