LEASING CONSULTANT

Kaftan Communities; Troy (MI); On-site; USD 40,000 - 50,000; Full time

Job summary

A local property management company in Troy, Michigan, seeks a Leasing Consultant to be the first point of contact for prospective residents. The ideal candidate should have a strong customer service orientation and 2+ years in leasing or sales. Responsibilities include touring apartment homes, managing lead inquiries, and enhancing resident satisfaction. This role offers a supportive team environment and opportunities for engagement with the community.

Qualifications

• Passion for customer service and helping others.
• At least 2 years of leasing, sales, or customer service experience.
• Strong communication skills in verbal and written forms.

Responsibilities

• Touring and leasing apartment homes to applicants.
• Managing inquiries and following up to generate leads.
• Preparing lease documents and organizing resident files.
• Supporting community engagement to make residents feel valued.
• Collaborating with teams to maintain property standards.
• Driving occupancy and resident satisfaction.

Skills

Customer service

Sales experience

Strong communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Yardi

Job description

• Are you someone who enjoys helping others find a place they can call home?
• Do you take pride in offering exceptional service and creating positive first impressions?
• Are you energized by connecting with people and creating lasting relationships?
• Do you thrive in a supportive, team-oriented environment where communication is key?
• Do you enjoy balancing a variety of responsibilities and staying engaged throughout the day?
• Are you passionate about sales and closing the deal?
• Are you ready to find your next career?
• If this sounds like you, this opportunity might be the perfect fit.

What You’ll Do

In this role, you’ll be the first face of the community and a key contributor to the resident experience. You’ll guide prospective residents through the leasing process, ensure the office and model units are show-ready, and support retention and community‑building efforts. While helping prospective residents find their perfect unit to call home within our communities!

You’ll take ownership of:

• Touring and leasing apartment homes to applicants.
• Managing inquiries, following up and helping to generate leads with warmth and professionalism.
• Preparing accurate lease documents and maintaining organized resident files.
• Supporting community engagement and helping residents feel welcome and valued.
• Collaborating with maintenance and office teams to uphold the property’s standards.
• Driving occupancy and resident satisfaction by being attentive and proactive.
• Keeping up with Kaftan’s commitment to excellence.

Who We Are

Kaftan Communities is a family‑owned and locally operated property management company celebrating over 60 years of serving Michigan residents. With 22 apartment communities across Southeast Michigan, we take pride in creating homes where people love to live.

Our core values — Standing Tall, Communicate Clearly, Build Together, Take Ownership, Stay Engaged — guide how we work, lead, and grow.

What You Bring

• A passion for customer service and helping others.
• At least 2 years of leasing, sales, or customer service experience.
• A high school diploma or equivalent (a college degree is a plus).
• Strong communication skills — both verbal and written.
• Comfort with tech tools like Microsoft Office and property software (Yardi experience is a bonus).
• A valid driver’s license and current insurance.