Leasing Consultant

BH Management Services, Inc.; Downers Grove (IL); On-site; Full time

Job summary

Join a forward-thinking company as a Leasing Consultant, where your sales and customer service skills will shine. In this dynamic role, you'll be responsible for generating leads, selling and renewing apartment leases, and ensuring top-notch service for residents. With a strong commitment to employee satisfaction, this innovative firm offers a robust benefits package, including paid time off, medical coverage, and education reimbursement. If you thrive in a fast-paced environment and are eager to contribute to a team-oriented atmosphere, this position is perfect for you. Embrace the opportunity to make a difference in the lives of residents while advancing your career in the multi-family management industry.

Benefits

3 Weeks of Paid Time Off

Medical / Dental / Vision

401(k) + company match

Birthday Paid Day Off

12 Paid Holidays

Education Reimbursement

Employee Assistance Program

Qualifications

• High School diploma or GED preferred with strong sales and customer service skills.
• Experience with Yardi Voyager and YieldStar is a plus.

Responsibilities

• Generate leads and sell/renew apartment leases while ensuring excellent customer service.
• Maintain marketing duties and oversee pricing updates on the company website.

Skills

Sales Skills

Customer Service Skills

Organizational Skills

Closing Skills

Ability to Work in Fast-Paced Environment

Education

High School Diploma or GED

Tools

Yardi Voyager

YieldStar

MS Office (Word/Excel)

Job description

Prentiss Creek at Downers Grove Apartments - Downers Grove, IL

Position Type: Full Time 30-40 hours per week

Salary Range: $24.00 - $25.00 Hourly

Travel Percentage: None

Job Shift: Leasing Consultant

At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members.

In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work's "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials." In addition, in 2019, BH was named to the 100 "Best Workplaces for Diversity." We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off
• Medical / Dental / Vision
• 401(k) + company match
• Birthday Paid Day Off
• 12 Paid Holidays
• Education Reimbursement
• Employee Assistance Program

Leasing Consultant Responsibilities:

1. Generate leads, sell and renew apartment leases in accordance with Company and Fair Housing guidelines.
2. Ensure the Company's standards are achieved and excellent customer service is delivered.
3. Exhibit strong commitment to the service needs of the internal and external customer.
4. Represent the company in a professional and courteous manner.
5. Daily communication and collaboration with staff, Community Manager, and others as needed.
6. May be asked to assist at other communities as needed.
7. Ability to travel via automobile and airplane for training; may be asked to travel for company business.
8. Attend, participate and maintain compliance with all BH required and/or assigned training programs.
9. Responsible for ensuring the marketing, motivation, administrative, and financial operation of the property under the direction of the Community Manager.
10. Maintain a strong understanding of the community, specials, and floor plans.
11. Prepare all new leases and lease renewals, process lease application paperwork for the approval of the Community Manager.
12. Understand and qualify all prospective residents via Rent Cafe and maintain all resident leasing files (electronic and paper).
13. Identify potential residents utilizing market and demographic data as well as industry knowledge.
14. Inspect all target and/or show units in advance and in preparation of greeting and touring new prospects.
15. Inspect all pre-leased apartments prior to resident's scheduled move-in date; coordinate all changes regarding resident move-outs.
16. Generate new business contacts, marketing ideas, and competitive shops to increase occupancy.
17. Complete outreach marketing duties as assigned by Regional Marketing Specialist.
18. Maintain an understanding of all market survey data and utilize information to generate traffic of potential residents.
19. Assist in marketing promotions and development and placement of ads, flyers and promotional materials.
20. Maintain an overall team ratio of 40% or higher closing ratio and 80% or higher on all shopping reports.
21. Oversee the shopping of competitive properties to stay abreast of industry trends.
22. Maintain responsibility for online marketing duties including, but not limited to: daily postings to Craigslist and internet listing services.
23. Oversee all pricing and confirm that the pricing is correctly updated on the BH company website.
24. Understand, utilize and promote all third party online leasing programs in an appropriate manner.
25. Ensure all prospect information and alert notifications are accurately entered into Popcard and addressed in a timely manner.
26. Other duties as assigned.

Job Qualifications:

• High School or GED (General Education Diploma) preferred.
• Previous leasing experience preferred.
• Strong sales and closing skills required.
• Excellent organizational and customer service skills.
• Ability to achieve closing ratios and shopping report scores in accordance with company guidelines.
• Yardi Voyager experience preferred.
• YieldStar or other Revenue Management Program experience preferred.
• MS Office Word/Excel experience preferred.
• A valid driver's license may be required.
• Professional appearance and demeanor.
• A positive, motivating and team-oriented attitude.
• Ability to thrive in a fast-paced environment.
• A desire to succeed in a very competitive environment.
• Ability to work with a diverse group of people and customers.

Work Schedule: Generally, 8am-5pm or 9am-6pm, Monday-Friday with rotating weekends; (hours may vary to meet the business needs of the property).

BH / B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH / B.HOM a better place to work and live.