Rental Coordinator

Wagner Equipment; Aurora (IL); On-site; Full time

Job summary

Join a leading company as a Rental Coordinator, where you'll assist customers in selecting the right equipment and manage rental transactions. This role offers extensive training, excellent benefits, and the chance to grow within a dedicated team. Ideal candidates will have strong communication, organizational skills, and some experience in customer service or administrative roles. Enjoy a supportive work environment with opportunities for personal and professional development.

Benefits

Paid Time Off (PTO) Plan

Medical, dental, and vision insurance

Life and AD&D Insurance

401K and Roth 401K

Tuition Reimbursement

Employee Assistance Program (EAP)

Qualifications

• 1 year experience in customer service, preferably in heavy equipment.
• 1-3 years administrative/clerical experience.

Responsibilities

• Assist customers in determining the best machine for their job.
• Process rental transactions and maintain records.
• Coordinate shipping and receiving of rental equipment.

Skills

Data Entry

Communication Skills

Organizational Skills

Math Skills

Education

High School Diploma or GED

College Degree Preferred

Tools

Microsoft Word

Microsoft Excel

Job description

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Description

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Job Details

Description

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits Include

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans

The Rental Coordinator works with the customer to assist in determining which machine is best suited to the job and coordinates rental transactions on a daily basis in a manner that reflects the company’s vision of working as “One Professional Team.”

Training will be at other front range locations while we get this location ready for opening.

Pay Rate: $22.00 -$32.20 per hour.

Essential Functions

Pay Rate dependent on education and experience.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Invoices Caterpillar and non-CAT rentals, damage charges, and demos
• Performs all required steps to accurately and efficiently process AG, Caterpillar, and non-CAT rentals and invoices
• Maintains records on all rental equipment that is transferred or sold out of the Rental Fleet
• Understands and applies the applicable taxes to invoices
• Receives and reviews shipping and receiving documents from the branches for accuracy and completeness
• Assists the Rental Fleet Sales Administrator with preparation, processing, and distribution of rental, credit, and sales documents in a timely manner
• Inputs lost-sales rental data into the computer
• Uses DBS to input reservations, write rental contracts, process exchanges, write pick-up tickets, close rental invoices, input data into the shipping and receiving screens, and process equipment transfers
• Handles overdue rental contracts and expired reservations, and ensures that all contracts are current and signed
• Coordinates shipping and receiving of the machines with the yard personnel
• Thoroughly understands the rental process as to which inventory should be rented
• Completes rental transactions through direct contact with customers
• Assists walk-in customers with information on the availability, job performance, and options of equipment in the rental fleet
• Quotes rates and assists customers in making decisions on best equipment option
• Assists the customer in financial, service, and rental issues relating to invoicing or account information
• Assists customers in locating and choosing the correct machine for their job and application
• Other duties as assigned by manager

Competencies

• Data Entry
• Telephone Skills
• Safety Knowledge
• Reading/Writing Skills
• Reasoning Skills
• Organizational Skills
• Communication Skills
• Math Skills
• Product Knowledge
• Basic knowledge of Microsoft Word and Excel

Work Environment

• Noise: Quiet
• Indoors

Physical Demands

• Talking
• Sitting
• Use of Hands
• Hearing
• Squatting/Kneeling
• Ability to ascend/descend ladders, stairs, etc.
• Medium work that includes lifting and/or moving objects up to 32 pounds or more

Required Education And Experience

• High School Diploma or GED
• College Degree Preferred
• Courses in computers, business, and office administration preferred
• 1 year experience, preferably in a heavy equipment environment, involving customer service responsibilities
• 1-3 years administrative/clerical experience
• 1-3 years customer service experience

Other Duties

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.