Leasing Consultant

North American Properties, Inc.; Cincinnati (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical

Dental

Life insurance

401(k)

Job summary

North American Properties, Inc. is seeking a Leasing Consultant for full-time, multi-site leasing and customer service in a fast-paced downtown setting.

This role supports residents and prospects, conducts tours, and implements sales strategies to drive occupancy. The position requires strong communication, high organizational ability, and the flexibility to work occasional evenings or weekends as scheduling demands.

Qualifications

• Strong work ethic and customer-focused approach.
• Outstanding customer service and communication abilities.
• Advanced interpersonal and relationship-building skills.
• Self-confidence and poise in face-to-face interactions.
• Ability to manage difficult conversations and maintain professionalism.
• Initiative-taker with a proactive mindset.
• Excellent organization and multi-tasking capabilities.

Responsibilities

• Serving as a primary contact for residents and prospective residents.
• Performing all marketing and leasing activities.
• Learning and adhering to Fair Housing laws.
• Preparing and presenting all lease contracts and related documents.
• Generating sales leads via internet listings, social media, and outreach.
• Touring apartments and community amenities with prospective residents.
• Maintaining targeted occupancy and reporting leasing activity.

Skills

Strong work ethic

Outstanding customer service

Advanced interpersonal skills

Self-confidence and poise

Excellent communication

Initiative-taker

Organizational and multi-tasking

Education

High school diploma or equivalent

Bachelor’s degree preferred

Valid driver’s license

Job description

Leasing Consultant

Department: Promotion

Employment Type: Full Time

Location: Saint Xavier Park

Description

North American Properties is seeking a Leasing Consultant to fulfill leasing and customer service needs at our five downtown communities. The exciting and fast paced environment demands high levels of sophistication and energy for this full-time position. This is a unique opportunity to gain multi-site experience.

Duties and Responsibilities

• Serving as a primary contact for residents and prospective residents
• Performing all marketing and leasing activities
• Learning and adhering to Fair Housing laws
• Applying the property’s Lease Agreement and Rent and Policy Schedule to all transactions
• Implementing sales and customer service strategies outlined in the NAP Way training.
• Touring apartments and community amenities with prospective residents
• Maintaining targeted occupancy
• Generating sales leads via internet listings, social media, and community outreach
• Building and maintaining resident relations
• Coordinating resident activities
• Accurate and timely reporting of all daily leasing activity
• Managing and following up with all resident and lead information through a variety of technological tools including data bases, Microsoft Excel, and Microsoft Word
• Preparing and presenting all lease contracts and related documents
• Properly opening, closing, and keeping the leasing office stocked to be prepared for visitors
• Inspecting leased apartments prior to move-in and reporting potential issues to manager and/or maintenance team
• Inspecting models, amenities, and tour path daily to identify, correct, and/or report issues
• Gaining expert area knowledge to include property, floor plans, availability, competitors, surrounding community, and local businesses/attractions
• Demonstrating company values at all times
• Completing additional duties or task assigned by manager

Skills, Knowledge and Expertise

• Strong work ethic
• Outstanding customer service and communication skills
• Advanced interpersonal skills
• Self-confidence and poise
• Ability to manage difficult conversations and confrontation
• Positive can-do attitude and outgoing personality
• Initiative-taker skills and self-starter mentality
• Exceptional organizational and multi-tasking skills
• Strong drive to succeed
• Punctuality
• Dependability
• Solution-oriented thinking and detail-oriented skills
• Collaborator mindset
• Creative thinking

• High school diploma or equivalent
• Bachelor’s degree preferred
• Valid driver’s license
• Dependable transportation
• Successful customer service-related background
• Must be able to work occasional nights and/or weekends based on office and event scheduling
• Walking for extended periods of time

Compensation and Benefits

North American Properties upholds a professional and deadline-oriented working environment in an office setting. S/he will be expected to interact with and internal and external continuants on a daily basis.

• medical
• dental
• life
• 401(k)

North American Properties’ Leasing Consultant position will include an excellent benefit package that includes medical, dental, life, and 401(k). It will provide a competitive salary based on the candidate’s experience.