Leasing Concierge: Resident Experience

Pacific Capital Management, Inc.; Citrus Heights (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with match

Paid vacation

Paid holidays

Paid sick time

Bonus opportunities

Rent discount program

Job summary

Pacific Capital Management, Inc. is seeking a Leasing Consultant for its Citrus Heights, CA properties. You will be the welcoming first contact for future residents and deliver an exceptional leasing experience across inquiries, tours and applications.

We value reliable, self-driven individuals who can work independently or as part of a team. Leasing experience is preferred, and the role requires strong customer service skills, local market awareness, and a professional, upbeat demeanor.

Qualifications

• 1+ year of multi-family leasing experience
• Strong market awareness to secure new tenants
• Excellent customer service to all visitors and residents
• Supports the Community Manager with paperwork and special projects
• Knowledge of leasing contracts and property management a plus
• Proficient in Microsoft Office and asset management software
• Strong math skills for rent calculations
• Clear and effective verbal and written communication

Responsibilities

• Must demonstrate excellent customer service skills both in person and on the phone, and must have the ability to multi-task in a busy office setting
• Keep accurate and complete prospective lead information, perform regular follow up
• Be able to display knowledge on the property and surrounding area
• Creating and delivering notices, filing documents
• Creating and posting accurate online ads
• Show vacant or model units, take rental applications and deposits, process applications and create accurate lease paperwork
• Process move-ins/move-outs, transfers
• Perform move-in inspections with residents at move-in. Perform move-out inspection with vacating residents in a timely manner
• Receive service requests from residents via phone, email or in person and coordinate with in-house maintenance staff
• Maintain office and personal attire in a neat and professional manner. Make sure the leasing desk is always plentiful with brochures, applications, sales flyers, business cards and move-in packets
• Complete market survey monthly on local competitive properties and prepare a report to be sent to corporate
• Maintain positive relationships with local community and residents
• Keep residents, co-workers and property manager informed
• Perform other various duties as assigned by on-site property manager

Skills

Customer service

Multi-tasking

Communication

Teamwork

Tools

Microsoft Office

Asset management software

Job description

Pacific Capital Management, Inc. is seeking a Leasing Consultant for its Citrus Heights, CA properties. You will be the welcoming first contact for future residents and deliver an exceptional leasing experience across inquiries, tours and applications.

We value reliable, self-driven individuals who can work independently or as part of a team. Leasing experience is preferred, and the role requires strong customer service skills, local market awareness, and a professional, upbeat demeanor.