Leasing Consultant Agent

Pacific Capital Management; Citrus Heights (CA); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Paid Vacation

Paid Holidays

Sick Time

Bonus opportunities

On-site residency with rent discount

Job summary

Pacific Capital is seeking a Leasing Consultant to welcome future residents and deliver an exceptional experience in every interaction. Leasing experience is preferred; you should be reliable, self-driven, and comfortable working independently or as part of a team.

Responsibilities include handling inquiries, showing units, processing applications and leases, coordinating with maintenance, and maintaining accurate records and ads.

Qualifications

• Must demonstrate excellent customer service skills both in person and on the phone, and must have the ability to multi-task in a busy office setting.
• Strong writing and verbal communication skills are essential.
• Proficiency in Microsoft Office and asset management software is required.

Responsibilities

• Provide exceptional customer service to prospective residents and current tenants.
• Show vacant or model units and process rental applications and deposits.
• Create and post accurate online ads and lease paperwork.
• Coordinate move-ins/move-outs and work with on-site maintenance staff.

Skills

Customer service

Multi-tasking

Verbal communication

Written communication

Microsoft Office

Asset management software

Tools

Microsoft Office

Asset management software

Job description

About Us

For over 20 years, Pacific Capital has worked to create an enjoyable environment of growth, learning and value for their employees. Our team has a fun family feel that you may even forget you're at work! We work to create comfortable apartment homes for our residents through dedication, exceptional customer service and compassion. Come join our dynamic team where no two days are exactly the same!

Pacific Capital has in its portfolio retail shopping centers, multifamily residential buildings, commercial buildings, and other strategically selected properties in CA, AZ, ID and NV. We take pride in maintaining long term happy employees through support, empowerment, and competitive benefits structures.

Location: Citrus Heights, CA

Reports to: Property Manager On-Site

Hours: Full-Time, Tuesday - Friday, 8am-5pm and Saturday 10am-4pm

Our Compensation and Benefits packages show how much we value our team:

• Starting at $19.00- $21.00, depending on experience
• Generous benefits including Medical, Dental, Vision, (Company Contribution is above 80% of cost)
• Long Term Disability Insurance, Life Insurance Provided at no charge to employee
• 401K Retirement Plan with up to a 3% match
• Paid Vacation- Accrual begins on first day of employment - 5 Years:3.33 Hours Per Pay Period
• 8 Paid Holidays and one paid floating holiday per year.
• Paid Sick Time (4 days per year)
• Bonus Opportunities
• On-Site Residency with Rent Discount is a possibility but not mandatory

The Opportunity

We're looking for a Leasing Consultant who will be the welcoming first point of contact for future residents. You'll help create a positive first impression and deliver an exceptional experience throughout every interaction. We are looking for someone reliable, selfdriven, and comfortable working both independently and as part of a team. All responsibilities should be carried out with professionalism and enthusiasm. Leasing experience is preferred!

Primary Responsibilities:

• Must demonstrate excellent customer service skills both in person and on the phone, and must have the ability to multi-task in a busy office setting
• Keep accurate and complete prospective lead information, perform regular follow up
• Be able to display knowledge on the property and surrounding area
• Creating and delivering notices, filing documents
• Creating and posting accurate online ads
• Show vacant or model units, take rental applications and deposits, process applications and create accurate lease paperwork
• Process move-ins/move-outs, transfers
• Perform move-in inspections with residents at move-in. Perform move-out inspection with vacating residents in a timely manner
• Receive service requests from residents via phone, email or in person and coordinate with in-house maintenance staff
• Maintain office and personal attire in a neat and professional manner. Make sure the leasing desk is always plentiful with brochures, applications, sales flyers, business cards and move-in packets
• Complete market survey monthly on local competitive properties and prepare a report to be sent to corporate
• Maintain positive relationships with local community and residents
• Keep residents, co-workers and property manager informed
• Perform other various duties as assigned by on-site property manager

Requirements:

• 1+ year of multi-family leasing experience
• Strong market awareness with the ability to secure new tenants
• Provides excellent customer service to all visitors and residents
• Supports the Community Manager with paperwork and special projects
• Knowledge of leasing contracts and property management a plus
• Proficient in Microsoft Office and asset management software
• Strong computer skills, including online platforms and asset software
• Comfortable with business math (fractions, decimals, measurements, calculations)
• Clear and effective verbal and written communication