Leasing & Community Relations Assistant Manager

Valiant Residential; Fort Worth (TX); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance options

401(k) matching

Career development opportunities

Job summary

Valiant Residential in Fort Worth, TX is seeking an Assistant Community Manager to support the Community Manager, assist with leasing, marketing, and resident relations, and help maintain accurate financial records. You will greet prospects, process applications, coordinate renewals, and ensure everyday operations run smoothly, with opportunity to assume Community Manager duties in their absence.

Strong communication and organizational skills are essential; bilingual Spanish a plus, and

Qualifications

• Fair Housing Certification, or willingness to obtain before interacting with prospective residents.
• Strong verbal and written communication skills in English; bilingual Spanish a plus.
• Ability to work most weekends.
• Apartment management experience preferred.

Responsibilities

• Assist in preparing advertising materials.
• Assist in showing units and screening applicants.
• Maintain records of rental levels of comparable units in the surrounding area.
• Present creative leasing and marketing ideas.
• Maintain courteous communication with residents, applicants, and representatives of other companies.
• Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.).
• Have the prospect complete the application and secure a deposit in accordance with Valiant Residential procedures and Fair Housing requirements.
• Update availability report and process applications for approvals (i.e., credit check, rental history, etc.). Submit processed applications to the Community Manager for approval.
• Assist in monitoring renewals. Distribute and follow up on renewal notices.
• Professionally represent the company at all times.
• Accept rental payments and give them immediately to the Community Manager.
• Type lease and complete appropriate paperwork and input information on Yardi system accurately and on a timely basis. Review with the Community Manager before obtaining signatures.
• Assist the management team with other various tasks as required.
• Consistently implement policies of the community.
• Prepare and maintain complete resident files.
• Prepare late notices and notices to pay rent.
• Assist in the collection of rents and preparation of receipts.
• Assist with legal proceedings.
• Assist with lease preparation, signing, and administration.
• Operate computers programmed with accounting software to record, store and analyze information.
• Understand the Apartment Association lease and contracted credit report application.
• Communicate with the Community Manager regarding the accuracy of invoices received; that purchase orders are attached, and invoices are coded correctly, according to company procedures.
• Ensure that all invoices received from the properties are approved, entered and paid promptly.
• Quickly complete maintenance service requests and inform the maintenance team. Answer questions for residents about the community, repairs, rent, rules, etc. Follow up promptly if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed service requests on a weekly basis.
• Maintain open communication with the Community Manager and Maintenance Supervisor.
• Contribute to the community's cleanliness and curb appeal.
• Enforce the policies of the community.

Skills

Communication

Customer Service

Bilingual English/Spanish

Education

High school diploma or equivalent

2+ years of college preferred

Tools

Yardi

Accounting software

Credit screening tools

Job description

Valiant Residential in Fort Worth, TX is seeking an Assistant Community Manager to support the Community Manager, assist with leasing, marketing, and resident relations, and help maintain accurate financial records. You will greet prospects, process applications, coordinate renewals, and ensure everyday operations run smoothly, with opportunity to assume Community Manager duties in their absence.

Strong communication and organizational skills are essential; bilingual Spanish a plus, and