Leasing & Community Experience Specialist

Galman Group; Newark (DE); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Employer M

Tuition Assistance Program

$2,000 Employee Referral Reward

Paid Holidays

20% Rent Discount at Any Galman Group

Job summary

Galman Group in Newark, DE is seeking a full-time Leasing Professional to join our team. This sales-focused position emphasizes customer service and achieving property goals, managing the process from tour to lease signing.

You will greet prospects, qualify needs, present communities and apartments, and coordinate applications while maintaining a welcoming leasing office. The role requires teamwork, organization, and strong communication skills.

Qualifications

• High School Diploma or Equivalent (College Degree or Coursework Desirable)
• Prior Leasing Experience Preferred but Not Required
• Must be able to work in a fast-paced and customer service-oriented environment
• Understanding of computer systems, web applications and software.
• Performs duties under pressure and meets deadlines in a timely manner.

Responsibilities

• Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Maintains a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and residents meet.
• Inspects models and 'market ready' vacancies daily to ensure cleanliness.
• Answers incoming phone calls, texts, emails and handles each call accordingly, whether it is a prospect call, irate resident, service request, etc.
• Greets prospective residents, qualifies, determines needs and preferences, and professionally presents community and specific apartments while communicating features and benefits.
• Maintains awareness of local market conditions and trends. Contributes ideas to the manager for marketing property and for improving resident satisfaction.
• Correctly completes all lease applications, assists with application verification and notifies prospective residents of results. Prepares miscellaneous resident communication as needed.
• Completes all lease paperwork including related addenda and accepts initial rents and deposits.
• Prepares Welcome gift, paperwork and keys for new residents.
• Completes Guest Card information form on all prospects, sends thank-you notes and performs follow-up.
• Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies.
• Inventories office supplies on periodic basis. Reports needs to manager.
• Organizes and files appropriate reports, leases and paperwork.
• Attends company meetings when requested.
• Assists manager and assistant manager in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.
• Performs any additional duties assigned by assistant manager, manager or supervisor.

Skills

Leasing experience

Customer service

Teamwork

Communication

Organizational skills

Education

High school diploma

College coursework desirable

Job description

Galman Group in Newark, DE is seeking a full-time Leasing Professional to join our team. This sales-focused position emphasizes customer service and achieving property goals, managing the process from tour to lease signing.

You will greet prospects, qualify needs, present communities and apartments, and coordinate applications while maintaining a welcoming leasing office. The role requires teamwork, organization, and strong communication skills.