Leasing Associate - Ansel

Align Real Estate; San Francisco (CA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Job summary

Ansel Apartments in Hayes Valley, San Francisco, seeks a Leasing Agent to drive occupancy and revenue at a 160-unit community. You will lead prospect engagement, conduct property tours, process applications, and coordinate move-ins/move-outs with precision.

The role emphasizes fair housing compliance, CRM discipline, and close collaboration with the Property Manager to stay aligned with market trends and rent growth objectives. A customer-facing background is preferred.

Qualifications

• 1–2 years in leasing, sales, or customer-facing roles.
• Multi-family residential experience preferred.
• Strong interpersonal communication skills.
• Proficient with Yardi or similar PM software; MS Office.
• Knowledge of California fair housing laws.
• Highly organized with attention to detail; able to manage multiple files.
• High school diploma required; bachelor’s degree a plus.

Responsibilities

• Drive occupancy and revenue through prospect engagement and tours.
• Process applications and ensure fair housing compliance.
• Coordinate move-ins and move-outs; maintain CRM records.
• Maintain move-in/move-out checklists in Yardi within 72 hours.
• Collaborate with Property Manager on pricing and market trends.

Skills

Customer service

Communication

Organization

Interpersonal skills

Education

High school diploma

Bachelor's degree (plus)

Tools

Yardi

Microsoft Office

Job description

Ansel Apartments · Hayes Valley, San Francisco, CA

Overview

As a Leasing Agent at Ansel Apartments, you will be the primary driver of revenue performance at a 160-unit multi-family community in one of San Francisco's most sought-after neighborhoods. You are the first introduction to the resident experience — responsible for converting qualified prospects into signed leases, executing a consistent and high-quality tour program, and managing the full resident lifecycle from application through move-in. Your ability to maintain strong occupancy, process applications efficiently, and deliver an exceptional first impression directly determines the property's rent roll and long-term pricing power.

About the Property

Ansel Apartments is a 160-unit multi-family community located in Hayes Valley, San Francisco — a vibrant, walkable neighborhood known for its boutique dining, arts scene, and proximity to transit. Managed by Align Real Estate Management (AREM), Ansel is operated to institutional standards with a focus on resident experience, operational precision, and sustained rent growth.

Key Responsibilities

Leasing & Occupancy

• Maintain property occupancy at or above 95% through active prospect engagement, pipeline management, and timely follow-up.
• Conduct structured, consistent property tours that achieve post-tour feedback scores of 4.0–5.0.

Respond to all new inquiries within one business day and maintain accurate, current CRM records at every pipeline stage.

Application Processing

• Process rental applications accurately and in compliance with fair housing law and AREM screening policy, with decisions communicated within 72 hours of complete submission.

Move-In & Move-Out Coordination

• Confirm all move-in and move-out logistics with residents no later than 72 hours before the scheduled event.
• Complete and submit move-in and move-out inspection checklists in Yardi within 72 hours of each event.

Revenue & Rent Growth

• Drive rent growth at or above market rate by generating consistent leasing demand through tour volume and quality.
• Stay current on market comps and neighborhood trends to support informed pricing conversations with the Property Manager.

Lease Administration & Compliance

Prepare and execute lease agreements accurately and in compliance with company policy, local regulations, and fair housing law.

Qualifications

• 1–2 years of experience in leasing, sales, or customer-facing roles; multi-family residential experience preferred.
• Strong interpersonal communication skills — professional, warm, and effective in person, by phone, and in writing.
• Proficiency in Yardi or comparable property management software; comfort with Microsoft Office Suite.
• Working knowledge of California fair housing laws and regulations.
• Highly organized with strong attention to detail and ability to manage multiple active files simultaneously.
• High school diploma or equivalent required; bachelor's degree in business, hospitality, or a related field is a plus.

Performance-based incentives

• Comprehensive benefits including health insurance, retirement plan, and paid time off
• Opportunities for career advancement within the AREM portfolio
• Supportive team environment with clear performance expectations and regular feedback