Leasing Agent: Elevate Tenant Experience & Tours

ONYX Multifamily Group; Tyler (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

ONYX Multifamily Group in Tyler, TX is seeking a motivated Leasing Agent to support the leasing process for The Finley, our multifamily community. You will greet prospects, present the community, collect applications, and coordinate screenings while delivering exceptional customer service.

Ideal candidates have at least 2 years in leasing or property management, strong communication and organizational skills, and a customer-focused mindset.

Qualifications

• Multifamily experience matters for this role.
• At least 2 years of experience in Leasing, Property Management, Real Estate, or a related field.
• High school diploma or equivalent required.
• Strong communication, interpersonal, problem-solving, and conflict-resolution skills.
• Knowledge of Fair Housing requirements and applicable leasing regulations.
• Proficiency with Microsoft Office and CRM systems.
• Strong organization, attention to detail, and follow-through.
• Professional and customer-focused approach when working with prospective and current residents.

Responsibilities

• Welcome and greet prospective tenants, providing a positive and professional first impression.
• Assist prospective tenants throughout the leasing process by answering questions and addressing concerns.
• Build rapport with prospective and current tenants and maintain positive tenant relationships.
• Conduct property tours, showcasing available apartment homes, amenities, and communal areas.
• Highlight the features and benefits of available units and the community to prospective tenants.
• Assist prospective tenants with the application process and ensure required documentation is complete and accurate.
• Conduct tenant screenings, including background and credit checks, in compliance with company policies and Fair Housing regulations.
• Assist with lease negotiations and ensure lease agreements are thoroughly reviewed and understood by tenants.
• Explain lease terms, rent payment procedures, and applicable additional fees.
• Collaborate with marketing teams to promote available units through online listings, social media, and other marketing materials.
• Maintain current knowledge of property features, pricing, availability, and community offerings.
• Provide exceptional customer service by responding to tenant inquiries, concerns, and maintenance requests promptly and professionally.
• Maintain a responsive, helpful, and professional attitude when interacting with tenants and prospective tenants.
• Maintain accurate records of leasing activities, tenant information, and lease agreements.
• Prepare and submit leasing reports and updates as required.

Skills

Communication

Interpersonal skills

Customer-focused

Education

High school diploma or equivalent

Bachelor's degree in Business Administration or Real Estate

Tools

Microsoft Office

CRM systems

Property management software

Job description

ONYX Multifamily Group in Tyler, TX is seeking a motivated Leasing Agent to support the leasing process for The Finley, our multifamily community. You will greet prospects, present the community, collect applications, and coordinate screenings while delivering exceptional customer service.

Ideal candidates have at least 2 years in leasing or property management, strong communication and organizational skills, and a customer-focused mindset.