Leasing Specialist - Tyler, TX

Veloresidential; Tyler (TX); Hybrid; USD 40,000 - 48,000; Full time

Job summary

Velo Residential in Tyler, TX seeks a Leasing Specialist to coordinate marketing, be the main contact during applications, and help achieve occupancy goals. The role emphasizes communication, organization, and strong customer service.

Responsibilities include conducting tours, managing CRM records, screening prospects with the team, and preparing leases and resident files. Ideal candidates have 1+ year in property management and leasing, with a proactive, team-oriented attitude.

Qualifications

• Minimum 1-year experience in Property Management or related field.
• Prior Leasing Specialist experience is preferred with a proven track record.
• Experience in leasing, sales or customer service is highly desirable.

Responsibilities

• Provide property tours to prospective residents.
• Coordinate marketing efforts and assist in application processing.
• Maintain accurate records of inquiries and traffic in the CRM.
• Discuss leasing advantages with prospects and enter data daily.
• Screen and qualify prospects using approved criteria with Virtual Services Team.
• Prepare leases and resident files after move-in.
• Support lease renewals and schedule move-ins.
• Handle resident questions, maintenance requests, and rent payments.

Skills

Property management

Leasing

Sales

Customer service

CRM proficiency

Communication

Detail oriented

Tools

CRM

Google Docs

Job description

Creating communities where people want to live.

Position: Leasing Specialist - Tyler, TX

Total Years of Experience: 1 year Year(s)

Location:Tyler

About the position:

Leasing Specialist

We are looking for an outgoing, positive, team player with a "can do attitude" to join our team. Primary responsibilities of the Leasing Specialist are to help coordinate marketing efforts, serve as the primary contact during the application process, and to all our residents. You will be a big part of the team effort in achieving occupancy and leasing goals.

Responsibilities:

Full Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Conduct all business in accordance with Velo Residential policies and procedures. Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws.
• Provide tours of the apartment community to prospective residents for the purpose of leasing apartments.
• Keep accurate and detailed records of phone, online, and walk-in traffic utilizing our Property Management CRM.
• Enter all traffic into CRM daily. Discuss with prospective residents the advantages of leasing.
• Conduct outreach marketing as needed.
• Work with our Virtual Services Team to screen and qualify prospective residents using the approved screening criteria.
• Prepare leases for qualified prospective residents. Prepare resident files after move-in using the approved standards.
• Provide support with all lease renewals in a complete and timely manner.
• Schedule resident move-ins.
• Maintain organization of all key and parking assignments for residents.
• Handle all resident questions, maintenance requests, payment of rent or any other requests on a daily basis.

SAFETY

• Reports all liability and community incidents to the Community Director immediately to be submitted to the corporate office.

ADMINISTRATIVE/OFFICE

• Supports Community Director to ensures that lease files are complete, and that completion of leases is being executed properly through BlueMoon.
• Responsible for offices opening on schedule, condition of office, and model apartment.
• Attends scheduled corporate management meetings as requested by Community Director or corporate office.
• Maintains records on all aspects of management activity on a daily, weekly, and monthly basis. Supports Community Director for submission of required reports to corporate offices on a weekly and monthly basis.

RESIDENT RELATIONS

• Maintain a positive customer service attitude.
• Periodic inspection with residents move-in/move-outs.
• Review all notices to vacate to determine the cause of the move-out.
• Support Community Director to initiate and implement policies/procedures to maintain resident communications, e.g., complaints, service requests, etc.

MARKETING/LEASING

• Support Community Director with conducting market surveys monthly and provide trend report information. Shop competition and be aware of neighborhood market conditions.
• Welcome and show community to prospective new residents. Also, handle incoming phone calls from prospective new residents and complete appropriate paperwork.
• Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.

Skills and Qualifications:

Job Requirements

• Minimum 1-year previous experience in Property Management or other related fields.
• Prior experience as a Leasing Specialist is preferred, with a proven track record of success. Experience in leasing, sales, or customer service is highly desirable.
• Ability to adapt quickly and effectively in a dynamic, fast-paced environment
• Deadline and detail oriented.
• Strong computer skills with proficiency in CRM and Google Docs.
• Strong interpersonal & communication skills with a customer service focus and attention to detail.
• A Class leasing experience is a plus.

Job Type:Full Time

Location:Tyler