Leasing Specialist: Tenant Experience & Tours

ONYX Multifamily Group; Temple (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

ONYX Multifamily Group in Temple, TX is seeking a motivated Leasing Agent to support our multifamily community. This full-time, on-site role focuses on delivering exceptional customer service, conducting property tours, and guiding applicants through the leasing process.

You will welcome prospective tenants, answer questions, coordinate applications, perform screenings, explain lease terms, and collaborate with marketing to promote units.

Qualifications

• Multifamily experience matters for this role.
• At least 2 years of experience in Leasing, Property Management, Real Estate, or a related field.
• High school diploma or equivalent required.
• Strong communication, interpersonal, problem-solving, and conflict-resolution skills.
• Knowledge of Fair Housing requirements and applicable leasing regulations.
• Proficiency with Microsoft Office and CRM systems.
• Strong organization, attention to detail, and follow-through.
• Professional and customer-focused approach when working with prospective and current residents.

Responsibilities

• Welcome and greet prospective tenants, providing a positive and professional first impression
• Assist prospective tenants throughout the leasing process by answering questions and addressing concerns
• Build rapport with prospective and current tenants and maintain positive tenant relationships
• Conduct property tours, showcasing available apartment homes, amenities, and communal areas
• Highlight the features and benefits of available units and the community to prospective tenants
• Assist prospective tenants with the application process and ensure required documentation is complete and accurate
• Conduct tenant screenings, including background and credit checks, in compliance with company policies and Fair Housing regulations
• Explain lease terms, rent payment procedures, and applicable additional fees
• Collaborate with marketing teams to promote available units through online listings, social media, and other marketing materials
• Maintain current knowledge of property features, pricing, availability, and community offerings
• Provide exceptional customer service by responding to tenant inquiries, concerns, and maintenance requests promptly and professionally
• Maintain a responsive, helpful, and professional attitude when interacting with tenants and prospective tenants
• Maintain accurate records of leasing activities, tenant information, and lease agreements
• Prepare and submit leasing reports and updates as required

Skills

Communication skills

Interpersonal skills

Problem-solving

Conflict resolution

CRM systems

Microsoft Office

Organization

Customer service

Education

High school diploma or equivalent

Bachelor's degree in Business Administration, Real Estate, or related field

Tools

Property management software

Job description

ONYX Multifamily Group in Temple, TX is seeking a motivated Leasing Agent to support our multifamily community. This full-time, on-site role focuses on delivering exceptional customer service, conducting property tours, and guiding applicants through the leasing process.

You will welcome prospective tenants, answer questions, coordinate applications, perform screenings, explain lease terms, and collaborate with marketing to promote units.