Leasing Agent

ONYX Multifamily Group; Tyler (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

ONYX Multifamily Group in Tyler, TX is seeking a motivated Leasing Agent to support the leasing process for The Finley, our multifamily community. You will greet prospects, present the community, collect applications, and coordinate screenings while delivering exceptional customer service.

Ideal candidates have at least 2 years in leasing or property management, strong communication and organizational skills, and a customer-focused mindset.

Qualifications

• Multifamily experience matters for this role.
• At least 2 years of experience in Leasing, Property Management, Real Estate, or a related field.
• High school diploma or equivalent required.
• Strong communication, interpersonal, problem-solving, and conflict-resolution skills.
• Knowledge of Fair Housing requirements and applicable leasing regulations.
• Proficiency with Microsoft Office and CRM systems.
• Strong organization, attention to detail, and follow-through.
• Professional and customer-focused approach when working with prospective and current residents.

Responsibilities

• Welcome and greet prospective tenants, providing a positive and professional first impression.
• Assist prospective tenants throughout the leasing process by answering questions and addressing concerns.
• Build rapport with prospective and current tenants and maintain positive tenant relationships.
• Conduct property tours, showcasing available apartment homes, amenities, and communal areas.
• Highlight the features and benefits of available units and the community to prospective tenants.
• Assist prospective tenants with the application process and ensure required documentation is complete and accurate.
• Conduct tenant screenings, including background and credit checks, in compliance with company policies and Fair Housing regulations.
• Assist with lease negotiations and ensure lease agreements are thoroughly reviewed and understood by tenants.
• Explain lease terms, rent payment procedures, and applicable additional fees.
• Collaborate with marketing teams to promote available units through online listings, social media, and other marketing materials.
• Maintain current knowledge of property features, pricing, availability, and community offerings.
• Provide exceptional customer service by responding to tenant inquiries, concerns, and maintenance requests promptly and professionally.
• Maintain a responsive, helpful, and professional attitude when interacting with tenants and prospective tenants.
• Maintain accurate records of leasing activities, tenant information, and lease agreements.
• Prepare and submit leasing reports and updates as required.

Skills

Communication

Interpersonal skills

Customer-focused

Education

High school diploma or equivalent

Bachelor's degree in Business Administration or Real Estate

Tools

Microsoft Office

CRM systems

Property management software

Job description

ONYX Multifamily Group | Tyler, TX Full-Time | On-Site

Build Your Career With ONYX Multifamily Group

ONYX Multifamily Group provides quality living spaces and exceptional customer service. We strive to create a supportive work environment that fosters career growth and personal development for all team members.

We are looking for a motivated and customer-focused Leasing Agent to support the leasing process at The Finley, our multifamily community in Tyler, Texas.

The Leasing Agent plays an important role in creating a positive experience for prospective and current tenants while helping market and lease available apartment homes. This position requires excellent interpersonal skills, strong communication, attention to detail, and a customer-centric mindset.

If you enjoy working with people, building relationships, showcasing a community, and helping prospective residents find their next home, we want to meet you.

What You'll Own

As the Leasing Agent, you will support the leasing process from the initial prospective tenant inquiry through the application and leasing process while providing exceptional customer service.

Your responsibilities will include:

• Welcome and greet prospective tenants, providing a positive and professional first impression

• Assist prospective tenants throughout the leasing process by answering questions and addressing concerns

• Build rapport with prospective and current tenants and maintain positive tenant relationships

• Conduct property tours, showcasing available apartment homes, amenities, and communal areas

• Highlight the features and benefits of available units and the community to prospective tenants

• Assist prospective tenants with the application process and ensure required documentation is complete and accurate

• Conduct tenant screenings, including background and credit checks, in compliance with company policies and Fair Housing regulations

• Assist with lease negotiations and ensure lease agreements are thoroughly reviewed and understood by tenants

• Explain lease terms, rent payment procedures, and applicable additional fees

• Collaborate with marketing teams to promote available units through online listings, social media, and other marketing materials

• Maintain current knowledge of property features, pricing, availability, and community offerings

• Provide exceptional customer service by responding to tenant inquiries, concerns, and maintenance requests promptly and professionally

• Maintain a responsive, helpful, and professional attitude when interacting with tenants and prospective tenants

• Maintain accurate records of leasing activities, tenant information, and lease agreements

• Prepare and submit leasing reports and updates as required

What We're Looking For

Multifamily experience matters for this role.

Required or preferred qualifications include:

• Ability to perform the essential duties of the position satisfactorily.

• At least 2 years of experience in Leasing, Property Management, Real Estate, or a related field.

• High school diploma or equivalent required.

• Strong communication, interpersonal, problem-solving, and conflict-resolution skills.

• Knowledge of Fair Housing requirements and applicable leasing regulations.

• Proficiency with Microsoft Office and CRM systems.

• Strong organization, attention to detail, and follow-through.

• Professional and customer-focused approach when working with prospective and current residents.

Preferred Qualifications

• Bachelor's degree in Business Administration, Real Estate, or a related field.

• Experience with property management software.

• Previous multifamily leasing or property management experience.

• Experience with applications, tenant screening, lease documentation, and lease negotiations.

• Experience conducting property tours and promoting available units through online listings, social media, or other marketing channels.

Who Thrives at ONYX?

• We would especially like to meet candidates who:

• Enjoy building relationships and creating a welcoming experience for prospective and current residents.

• Communicate clearly and professionally and are comfortable conducting property tours and presenting the community.

• Take ownership of their responsibilities and follow through from the initial inquiry through the leasing process.

• Are organized, detail-oriented, responsive, and solution-focused.

• Understand the importance of Fair Housing compliance and consistent customer service.

• Take pride in representing the community and contributing to a positive resident experience.

• Are motivated to learn, grow, and build a career in the multifamily industry.

Why ONYX?

At ONYX Multifamily Group, we believe strong communities are built by strong teams.

Our approach is grounded in:

Grace in leadership.
Grit in execution.
Growth for those we serve.

We value people who take ownership, solve problems, support their teams, and care about the communities they serve.

This is an opportunity to join a growing multifamily organization where team members can make an impact, develop their skills, and contribute to an exceptional resident experience.

Your Next Step Could Be ONYX

If you're passionate about customer service, enjoy connecting with people, and are ready for an opportunity where you can contribute, grow, and build your career in multifamily, we'd like to hear from you.

ONYX Multifamily Group is an Equal Opportunity Employer.