Leasing Administrator Luxury Property

AIR Communities; Philadelphia (Philadelphia County); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at a luxury apartment community in the heart of Philadelphia! This role offers the chance to provide essential support to leasing staff while ensuring residents have a seamless living experience. You'll assist with everything from managing paperwork to coordinating resident functions, all while thriving in a fast-paced environment. With competitive pay, commission opportunities, and a range of attractive benefits, this position is perfect for someone passionate about customer service and community engagement. If you're ready to make a difference and grow your career, this is the opportunity for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Vacation

Tuition Assistance

Commuter Benefits

Pet Insurance

Paid Parental Leave

Community Service Hours

Qualifications

• Strong administrative skills and keen attention to detail.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Provide admin support to leasing staff and manage resident paperwork.
• Assist residents with their needs and handle the Move-In process.
• Monitor resident retention and address policy violations.

Skills

Administrative Skills

Customer Service

Attention to Detail

Sales Background

Education

Pennsylvania Real Estate License

Job description

Job Description

You will work at Park Towne Place, our expansive 900+ unit luxury apartment community located in the museum district of Center City, Philadelphia.

Check it out here: Park Towne Place - Apartments in Philadelphia, PA - Home

A bit more about what you’ll do…

• Provide admin support to leasing staff
• Manage resident paperwork for new leases and renewals
• Handle the entire Move-In process
• Assist with making appointments and follow-up calls for leasing staff
• Respond to and manage resident complaints and service issues at the Shared Service Center, coordinating with appropriate staff to resolve concerns
• Monitor resident retention
• Assist residents with their needs
• Help residents pay rent online
• Complete move-in and move-out inspections
• Register cars for on-site parking
• Register pets for existing residents
• Assist with parcel deliveries (pending packages)
• Enter service requests for residents and respond to inquiries
• Assist with Notices to Vacate and gather information for move-outs
• Communicate with residents as needed
• Coordinate and plan resident functions
• Address policy violations with residents

Qualifications:

• Strong administrative skills and keen attention to detail
• Ability to thrive in a fast-paced environment
• Customer service, retail, hospitality, restaurant, or sales background with consistent achievement of sales goals
• Exceptional customer service skills to meet the needs of residents professionally and courteously
• Reliable transportation
• Flexible schedule including evenings and weekends
• Proficiency in reading, writing, and speaking English

Additional Information

• Base pay of $18.00 to $20.00/hour plus $35 commission per managed lease. High performers can earn an additional $700 - $1,000/month in commissions.
• Must obtain an active Pennsylvania Real Estate license within six months of hire
• Opportunities for extended time off with benefits during slower periods
• Insurance options: medical, dental, vision, life; HSA with company contributions; FSA options
• Disability insurance paid by the company
• 401(k) plan with company contributions
• Paid vacation, holidays, and sick leave
• Tuition assistance, commuter benefits, pet insurance
• Up to 100% reimbursement for professional certifications/licenses
• Discounted rent at AIR communities (certain exclusions apply)
• Paid parental leave of up to 16 weeks
• Various consumer discounts
• 15 hours annually for community service
• Opportunities for professional development and career growth

Candidates extended an offer will undergo a pre-employment screening, including reference checks, a four-panel drug screening (excluding marijuana), employment verification, and criminal background check.

AIR values diversity and provides equal employment opportunities without discrimination or harassment based on any protected characteristic under federal, state, or local laws.