Leasing Admin

Novo; United States; Remote; USD 11,000 - 17,000; Full time

Job summary

NOVO is seeking a Remote Leasing Admin to support leasing, marketing, and resident relations for a 380-unit portfolio. You will be a bilingual liaison for prospects and residents in English and Spanish, working remotely with the Property Management Team.

Responsibilities include responding to inquiries, scheduling tours, maintaining records in Yardi, assisting with paperwork and lease preparation, and ensuring Fair Housing compliance.

Qualifications

• Bilingual in English and Spanish.
• Prior leasing, property management, or customer service experience preferred.
• Familiarity with Yardi is a plus.
• Strong communication and organizational skills.
• Ability to work remotely and independently.

Responsibilities

• Maintain knowledge of available apartments, pricing, floor plans, amenities, and community features.
• Respond to leasing inquiries within one business day, provide property information, schedule tours, and encourage applications.
• Maintain accurate prospect records, notes, and tour appointments in Yardi.
• Assist the Property Management Team with applicant qualifications, paperwork, lease preparation, and administration, following NOVO’s screening criteria.
• Support property marketing and leasing initiatives as requested.
• Answer incoming phone calls during designated business hours.
• Respond to resident requests and questions, coordinating with the Property Management Team for timely resolution.
• Comply with Fair Housing laws and company policies.
• Perform additional duties as reasonably assigned.

Skills

Bilingual English/Spanish

Customer service

Communication

Organization

Multi-tasking

Tools

Yardi

Job description

Location: Remote

Type: Contractor / Full-Time / Temporary

Schedule: Monday to Saturdays
Compensation: $8 - $12 per hour.

ABOUT NOVO

Founded in 2003 and headquartered on Capitol Hill in Washington, DC, NOVO is a multifamily owner, developer, asset manager, and property management company. NOVO manages roughly 2,000 apartment homes across Washington, DC, Maryland, Virginia, Chicago, and Cambridge, Maryland, with a focus on strong operations, quality service, and great living experiences for residents.

ABOUT THE ROLE

The Leasing Admin supports leasing, marketing, and resident relations for a 380-unit portfolio, helping maintain efficient property operations and maximize occupancy. Working remotely alongside the Property Management Team, you will be a responsive, bilingual point of contact for prospects and residents in both English and Spanish.

WHAT YOU’LL DO

• Maintain knowledge of available apartments, pricing, floor plans, amenities, and community features.
• Respond to leasing inquiries within one business day, provide property information, schedule tours, and follow up with prospects to encourage applications.
• Maintain accurate prospect records, notes, and tour appointments in Yardi.
• Assist the Property Management Team with applicant qualifications, paperwork, lease preparation, and administration, following NOVO’s written screening criteria consistently for every applicant.
• Support property marketing and leasing initiatives as requested.
• Answer incoming phone calls during designated business hours.
• Respond to resident requests and questions, coordinating with the Property Management Team to ensure timely resolution.
• Comply with Fair Housing laws and company policies in all interactions with prospects and residents.
• Perform additional duties as reasonably assigned
• Fluency in English and Spanish.
• Previous experience in leasing, property management, customer service, or a related field preferred.
• Experience with Yardi preferred; familiarity with guest cards, prospect tracking, and scheduling is a plus.
• Knowledge of Fair Housing laws.
• Strong communication, customer service, and interpersonal skills.
• Excellent organization and attention to detail.
• Ability to manage multiple priorities, follow up promptly, and meet deadlines.
• Comfort using computers, email, calendars, and other digital tools.
• Ability to learn property details, rental pricing, leasing procedures, and company policies.
• A professional, responsive, and customer-focused approach.
• Ability to work independently while collaborating with the Property Management Team.
• Flexibility to adapt to changing business needs.

EQUAL OPPORTUNITY

NOVO is committed to equal opportunity. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law