Leasing Specialist (CA)

Levco Management; Hampton (VA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

PTO: 15 days after 90 days

Health, vision & dental insurance

Housing discounts

401(k)

Bonus potential

Job summary

Levco Management is seeking a motivated Leasing Specialist to join our Hampton, VA apartment community. This role focuses on maximizing occupancy through exceptional customer service, accurate leasing files, and proactive follow-up with prospective residents.

The position requires strong sales, organizational skills, and the ability to work a flexible schedule, including alternating Saturdays. Benefit package includes PTO, health/dental insurance, and rent discounts.

Qualifications

• Minimum of one year in multifamily property management, apartment leasing, or lease-up operations preferred.
• Strong sales, customer service, and relationship-building skills.
• Excellent verbal and written communication skills with a professional and positive attitude.
• Highly organized, detail-oriented, and capable of managing multiple priorities and leasing prospects simultaneously.
• Proficiency in Microsoft Office applications and basic CRM tools.

Responsibilities

• Serve as the primary point of contact for prospective residents, providing exceptional customer service throughout the leasing process.
• Respond promptly and professionally to leasing inquiries received through phone calls, emails, online platforms, and walk-in traffic.
• Conduct engaging and informative property tours, highlighting community amenities, apartment features, and the benefits of residing at the property.
• Proactively follow up with prospective residents, manage leasing leads, and maintain accurate prospect records within the CRM system.
• Utilize effective sales and closing techniques to convert qualified prospects into residents and achieve established leasing and occupancy goals.
• Maintain a thorough understanding of current availability, rental rates, lease terms, concessions, and competitor market conditions.

Skills

Sales

Customer service

CRM

Communication

Organization

Tools

Yardi

Outlook

Excel

Word

Microsoft Office

Job description

Leasing Specialist

Location: Hampton, VA
Employment Type: Full-Time | 40 Hours per Week
Compensation: $17.00–$19.00 per Hour
FLSA Status: Non-Exempt (Hourly)
Schedule: Five Days per Week, Including Alternating Saturdays
Reports To: Property Manager

Job Description

Levco Management is seeking a highly motivated, enthusiastic, and customer-focused Leasing Specialist to join our growing team at an apartment community in Hampton, Virginia. The ideal candidate is a results-driven professional who thrives in a fast-paced environment, demonstrates strong sales and interpersonal skills, and is passionate about delivering an exceptional resident experience. This individual will play a key role in maximizing occupancy, achieving leasing goals, supporting resident retention, and contributing to the overall success of the community. We are looking for a career-oriented individual who takes initiative, demonstrates professionalism, and is eager to grow within the multifamily property management industry.

Qualifications

• Minimum of one year of experience in multifamily property management, apartment leasing, or lease-up operations preferred.
• Candidates with a strong background in sales, retail, hospitality, or customer service who are eager to transition into the multifamily industry are encouraged to apply.
• Strong sales, customer service, and relationship-building skills with the ability to effectively engage prospective and current residents.
• Excellent verbal and written communication skills with a professional and positive attitude.
• Highly organized, detail-oriented, and capable of managing multiple priorities and leasing prospects simultaneously.
• Self-motivated, dependable, and results-oriented, with a strong commitment to achieving leasing and occupancy goals.
• Ability to work independently, take initiative, and collaborate effectively within a team environment.
• Strong problem-solving skills with the ability to remain composed and professional in challenging situations.
• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
• Experience with Yardi property management software and customer relationship management (CRM) systems preferred.
• Ability to adapt to changing priorities, meet deadlines, and thrive in a fast-paced environment.
• Availability to work a flexible schedule, including alternating Saturdays.
• Must have a valid driver’s license and reliable transportation.

Key Responsibilities

Leasing & Sales

• Serve as the primary point of contact for prospective residents, providing exceptional customer service throughout the leasing process.
• Respond promptly and professionally to leasing inquiries received through phone calls, emails, online platforms, and walk-in traffic.
• Conduct engaging and informative property tours, highlighting community amenities, apartment features, and the benefits of residing at the property.
• Proactively follow up with prospective residents, manage leasing leads, and maintain accurate prospect records within the CRM system.
• Utilize effective sales and closing techniques to convert qualified prospects into residents and achieve established leasing and occupancy goals.
• Maintain a thorough understanding of current availability, rental rates, lease terms, concessions, and competitor market conditions.

Leasing Administration & Compliance

• Process rental applications, coordinate applicant screenings, prepare lease agreements, and ensure accurate completion of all required documentation.
• Collect application fees, security deposits, and other applicable payments in accordance with company policies.
• Maintain accurate and organized leasing files, resident records, and property management system information.
• Coordinate move-in and move-out activities, ensuring a seamless experience for residents and timely completion of required documentation.
• Ensure compliance with Fair Housing laws, applicable landlord-tenant regulations, and company policies and procedures.

Marketing & Occupancy

• Assist the Property Manager in implementing marketing and outreach strategies to generate qualified leasing traffic and maintain strong occupancy levels.
• Maintain accurate and appealing online property listings, advertisements, and promotional materials.
• Monitor leasing activity, prospect follow-up, and market trends to identify opportunities for improved leasing performance.
• Participate in resident retention initiatives, community events, and outreach efforts to enhance resident satisfaction and engagement.
• Assist in maintaining the appearance and presentation of the leasing office, model apartments, and tour routes to ensure a positive first impression.

Resident Relations & Property Operations

• Establish and maintain positive, professional relationships with current and prospective residents.
• Address resident inquiries, concerns, and service requests promptly and professionally, escalating issues to management when appropriate.
• Enter, track, and coordinate maintenance work orders to support timely resolution and resident satisfaction.
• Assist with lease renewals, resident communications, and retention efforts.
• Work collaboratively with the Property Manager, maintenance team, and other team members to support daily property operations.
• Assist with administrative duties, reporting, and other property management responsibilities as assigned.

Key Attributes for Success

The successful candidate will demonstrate:

• Sales-Driven Mindset: A proactive approach to generating leads, closing leases, and meeting occupancy objectives.
• Customer Service Excellence: A genuine commitment to creating positive experiences for prospective and current residents.
• Accountability & Initiative: A strong work ethic, personal ownership of responsibilities, and the ability to work with minimal supervision.
• Organization & Attention to Detail: The ability to maintain accurate records, manage competing priorities, and consistently follow through on commitments.
• Professionalism & Teamwork: A positive attitude, strong communication skills, and a willingness to contribute to the success of the entire property team.

Benefits

• PTO: 15 days after 90 days of employment (lump sum), increases with tenure
• Industry-leading paid Holidays
• Generous housing discounts
• Health, vision, and dental insurance plans with employer contributions
• Employer covered group life insurance policy
• Voluntary life and accident insurance
• Short-term disability
• 401(k)
• Cell phone and mileage reimbursement
• Up to 50% rent discount
• Monthly and quarterly bonus potential

Equal Employment Opportunity

Levco Management is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to any status protected by applicable federal, state, or local law.