Lease-Up Experience Pro

The Garrett Companies; Longmont (CO); Vor Ort; USD 28.000 - 34.000; Vollzeit

Zusammenfassung

The Garrett Companies is seeking a Customer Experience Specialist in Longmont, CO to drive leasing and renewals for a vibrant new community. You will engage prospective residents, conduct tours, and guide applicants through the leasing process with a focus on exceptional service.

You will coordinate with marketing and maintenance teams, stay attuned to local market trends, and uphold our customer-first philosophy from first contact to move-in.

Qualifikationen

• Passionate about creating an unparalleled customer experience and relentlessly developing your customer service skills.
• Minimum of 1 year leasing experience with new construction and lease-ups.
• Must be consistently detail oriented.
• Ability to recognize personal shortcomings.
• Excellent written and verbal communication.
• Working knowledge or ability to quickly learn property software (Entrata), Microsoft Office, NALP preferred.
• Arrive to work on time.
• Must pass background check and drug screening.

Aufgaben

• Execute marketing, leasing, and renewal strategies to achieve occupancy goals for a new lease-up community.
• Assist with community marketing efforts to build awareness and drive traffic of prospective residents.
• Respond to phone, email, and internet leads, using proven sales techniques to schedule tours and increase conversions.
• Conduct tours, assess prospects' needs, and tailor the leasing approach to close more leases.
• Stay informed on local market trends, rent levels, amenities, and competitors to remain a knowledgeable resource.
• Demonstrate The Garrett Companies’ customer-first philosophy in every interaction with residents and prospects.
• Manage all leasing paperwork and data entry through Entrata; maintain complete and compliant resident files.
• Guide new residents through the full leasing and move-in process, including lease execution, rent/deposit collection, and orientation.
• Proactively initiate renewal efforts 120+ days prior to lease expiration, reinforcing the value of staying in the community.
• Promote positive resident relations through responsiveness, professionalism, and a commitment to service.
• Receive and triage maintenance requests, creating work orders and coordinating resolutions.
• Monitor property appearance and safety concerns, reporting issues promptly.
• Participate in required training and development activities, including occasional travel and weekend work.
• Other duties as assigned.

Kenntnisse

Customer service

Leasing experience

Sales techniques

Communication

Detail oriented

Teamwork

Time management

Tools

Entrata

Microsoft Office

NALP

Jobbeschreibung

The Garrett Companies is seeking a Customer Experience Specialist in Longmont, CO to drive leasing and renewals for a vibrant new community. You will engage prospective residents, conduct tours, and guide applicants through the leasing process with a focus on exceptional service.

You will coordinate with marketing and maintenance teams, stay attuned to local market trends, and uphold our customer-first philosophy from first contact to move-in.