Leasing Specialist - Stone Mesa Flats

Kids for the Future; Colorado Springs (CO); On-site; USD 55,104,000 - 60,614,000; Full time

Benefits offered by this job

Membership to professional orgs

Job summary

The Garrett Companies in Colorado Springs seeks a dynamic Leasing Specialist to drive occupancy at a new lease-up. You will manage inquiries, conduct tours, and coordinate lease paperwork to ensure smooth move-ins.

Ideal candidates have at least 1 year leasing experience, strong customer service, and the ability to respond quickly to prospects. Weekend work and travel may be required.

Qualifications

• Extensive customer service experience required.
• At least 1 year leasing experience with new construction and lease-ups.
• Detail oriented and reliable.
• Ability to learn property software (Entrata) and Microsoft Office.

Responsibilities

• Execute marketing, leasing, and renewal strategies to achieve occupancy goals for a new lease-up community.
• Assist with community marketing efforts to build awareness and drive traffic of prospective residents.
• Respond to phone, email, and internet leads, using proven sales techniques to schedule tours and increase conversions.
• Conduct tours, assess prospects' needs, and tailor the leasing approach to close more leases.
• Stay informed on local market trends, rent levels, amenities, and competitors to remain a knowledgeable resource.
• Demonstrate customer-first philosophy in interactions with residents and prospects.
• Manage all leasing paperwork and data entry through Entrata; maintain complete and compliant resident files.
• Guide new residents through lease execution, rent/deposit collection, and orientation; coordinate move-ins.
• Proactively initiate renewal efforts 120+ days prior to lease expiration.

Skills

Customer service

Leasing experience

Detail oriented

Team collaboration

Tools

Entrata

Microsoft Office

Job description

The Garrett Companies Career Opportunities

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• Base Pay $20.00 / Hour

Description

Duties and Responsibilities

• Execute marketing, leasing, and renewal strategies to achieve occupancy goals for a new lease-up community.


• Assist with community marketing efforts to build awareness and drive traffic of prospective residents.


• Respond to phone, email, and internet leads, using proven sales techniques to schedule tours and increase conversions.


• Conduct tours, assess prospects' needs, and tailor the leasing approach to close more leases.


• Stay informed on local market trends, rent levels, amenities, and competitors to remain a knowledgeable resource.


• Demonstrate The Garrett Companies' customer-first philosophy in every interaction with residents and prospects.


• Manage all leasing paperwork and data entry through Entrata; maintain complete and compliant resident files.


• Guide new residents through the full leasing and move-in process, including lease execution, rent/deposit collection, and orientation.


• Proactively initiate renewal efforts 120+ days prior to lease expiration, reinforcing the value of staying in the community.


• Promote positive resident relations through responsiveness, professionalism, and a commitment to service.


• Receive and triage maintenance requests, creating work orders and coordinating resolutions.


• Monitor property appearance and safety concerns, reporting issues promptly.


• Participate in required training and development activities, including occasional travel and weekend work.


• Other duties as assigned.

Qualifications and Requirements

• Passionate about creating an unparalleled customer experience and relentless in the development of your customer service skills.


• Extensive customer service and aminimum of 1 yearleasing experience with new construction and lease-ups.


• Must be consistently detail oriented.


• Ability to recognize personal shortcomings.


• Working knowledge or ability to quickly learn property software (Entrata), Microsoft Office, NALP preferred.


• Arrive to work on time.


• Must pass background check and drug screening.

Pre-Qualifications (these are the most important items)

• Able to work in unison with a team.


• Takes full responsibility for actions and works collaboratively to find solutions.


• Coachable.


• Ability to listen and understand intents and goals.


• Relentless problem-solving skills.


• Ability to think 2+ steps ahead and anticipate what comes next.


• We are all broom pushers. Must be willing to work and support at all levels.


• We are trend setters and standards breakers. Our intent is to consistently pursue excellence, must think creatively and innovatively.


• Demonstrates alignment with our Core Values: Excellence, Sense of Duty, Accountability, Teamwork, Courage, Honesty & Integrity, The Golden Rule, and Caring for All People.

Physical Demands

• Ability to climb up to four flights of stairs to access apartments.


• Ability to walk several acres to tour community.


• Some lifting; up to 25lbs.


• Ability to sit or stand for long periods at a time.

Initial Training and Orientation

Ongoing Training

• Membership to professional organizations and continuing education is supported by Garrett Residential and The Garrett Companies.