Lease & Tenant Accounts Specialist

St. John Properties, Inc.; Milford Mill (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

St. John Properties, Inc. is seeking a detail‑oriented leasing administrator to partner with Property Managers, Leasing, and Accounting.

You will administer leases, maintain tenant accounts, and ensure accuracy of property financial data, impacting tenant satisfaction and portfolio performance. The role requires strong organization, 5+ years of related experience or a degree, and proficiency in MS Office; experience with MRI/Yardi/RealPage is a plus.

Qualifications

• Bachelor's degree or 5 years equivalent work experience.
• Proficient in Microsoft Word, Outlook and Excel.
• Experience with MRI, Yardi, RealPage or similar software preferred.

Responsibilities

• Abstract and administer leases, amendments, renewals and other lease documents in the property management system.
• Maintain accurate lease records, critical dates, recurring charges, escalations and tenant billing information.
• Coordinate lease set-up and review to ensure accuracy, completeness and compliance with lease terms.
• Track lease expirations and support renewals, move-outs and security deposit reconciliations.
• Manage tenant receivables, monitor balances, and assist with collections per company policies.
• Process daily cash receipts and maintain tenant account records.
• Research and resolve tenant billing discrepancies with Property Managers, Leasing Agents and Accounting.
• Prepare correspondence related to tenant accounts, billing updates, and lease administration.
• Prepare tenant account reconciliations and support resolution of outstanding balances.
• Notify managers of expiring leases and complete final reconciliations and refunds.
• Prepare CAM and RET reconciliations and other operating expenses.
• Calculate and prorate charges and ensure recurring lease charges are current, incl. CPI adjustments.
• Conduct monthly meetings with Property Manager and coordinate AR tasks.
• Respond promptly to tenant and internal stakeholder inquiries.

Skills

Organized

Detail-oriented

MS Office

Excel

Education

Bachelor's degree or 5 years equivalent experience

Tools

MRI

Yardi

RealPage

Job description

St. John Properties, Inc. is seeking a detail‑oriented leasing administrator to partner with Property Managers, Leasing, and Accounting.

You will administer leases, maintain tenant accounts, and ensure accuracy of property financial data, impacting tenant satisfaction and portfolio performance. The role requires strong organization, 5+ years of related experience or a degree, and proficiency in MS Office; experience with MRI/Yardi/RealPage is a plus.