Customer Retention & Loyalty Specialist

Group 1 Automotive; Albuquerque (NM); On-site; USD 38,000 - 58,000; Full time

Job summary

Group 1 Automotive in Albuquerque, NM, is seeking a Client Retention Specialist for Sandia BMW. You will maintain and strengthen relationships with existing BMW customers to encourage repeat business, focusing on lease maturities, vehicle replacements, and ongoing engagement.

You'll work with Sales, Service, and Management to deliver a positive customer experience, schedule appointments, and support retention and sales objectives through consistent follow-up and CRM documentation.

Qualifications

• High school diploma or equivalent required.
• Previous experience in automotive sales, business development, customer retention, customer service, or related customer-facing role preferred.
• Strong communication and interpersonal skills, with ability to build rapport and long-term relationships.
• Comfortable making outbound calls and conducting consistent follow-up via phone, email, and text.

Responsibilities

• Proactively contact existing customers by phone, email, and text to maintain relationships and identify opportunities for repeat business.
• Manage and follow up with customers approaching lease maturity, financing milestones, or anticipated vehicle replacement timelines.
• Identify opportunities to retain customers through new and pre-owned vehicle purchases, lease renewals, and vehicle upgrades.
• Reach out to previous customers and inactive leads to re-engage them with the dealership.
• Schedule appointments for customers to meet with Sales or Management and follow up to encourage attendance.
• Maintain accurate customer information, communication history, and follow-up activities in the dealership's CRM system.

Skills

Phone outreach

Email outreach

Text outreach

Communication skills

CRM proficiency

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

Group 1 Automotive in Albuquerque, NM, is seeking a Client Retention Specialist for Sandia BMW. You will maintain and strengthen relationships with existing BMW customers to encourage repeat business, focusing on lease maturities, vehicle replacements, and ongoing engagement.

You'll work with Sales, Service, and Management to deliver a positive customer experience, schedule appointments, and support retention and sales objectives through consistent follow-up and CRM documentation.