Client Loyalty & Renewal Specialist

Group 1 Automotive, Inc.; Albuquerque (NM); On-site; USD 25,000 - 39,000; Full time

Job summary

Group 1 Automotive, Inc. operates Sandia BMW in Albuquerque, NM, seeking a Client Retention Specialist to nurture existing BMW customers and drive loyalty through proactive outreach.

You will follow up on lease maturities, vehicle replacement opportunities, and ownership experiences while partnering with Sales, Service, and Management to sustain repeat business. Responsibilities include coordinating appointments, maintaining CRM records, and delivering a professional, BMW-brand compliant

Qualifications

• High school diploma or equivalent required.
• Experience in automotive sales, business development, customer retention, or a related customer-facing role preferred.
• Strong communication and interpersonal skills, with the ability to build rapport and maintain long-term customer relationships.
• Proficiency with computers, email, and CRM or customer management systems.
• Ability to identify customer needs, recognize sales opportunities, and schedule appointments effectively.

Responsibilities

• Proactively contact existing customers by phone, email, and text to maintain relationships and identify opportunities for repeat business.
• Manage and follow up with customers approaching lease maturity, financing milestones, or anticipated vehicle replacement timelines.
• Identify opportunities to retain customers through new and pre-owned vehicle purchases, lease renewals, and vehicle upgrades.
• Reach out to previous customers and inactive leads to re-engage them with the dealership.
• Schedule appointments for customers to meet with Sales or Management and follow up to encourage appointment attendance.
• Maintain accurate customer information, communication history, follow-up activities, and appointment details in the dealership's CRM system.
• Monitor customer portfolios and follow-up schedules to ensure timely and consistent communication.
• Partner with Sales, Service, and Management teams to identify customer needs, coordinate opportunities, and support customer retention initiatives.
• Provide a professional, personalized customer experience that reflects BMW's brand standards and commitment to customer satisfaction.
• Track customer engagement, appointment activity, retention opportunities, and other performance metrics as assigned.
• Follow up with customers after dealership visits or transactions as needed to support satisfaction and encourage future business.
• Perform other duties as assigned to support dealership operations and customer retention goals.

Skills

Strong communication

Outbound calls

Relationship building

Education

High school diploma or equivalent

Job description

Group 1 Automotive, Inc. operates Sandia BMW in Albuquerque, NM, seeking a Client Retention Specialist to nurture existing BMW customers and drive loyalty through proactive outreach.

You will follow up on lease maturities, vehicle replacement opportunities, and ownership experiences while partnering with Sales, Service, and Management to sustain repeat business. Responsibilities include coordinating appointments, maintaining CRM records, and delivering a professional, BMW-brand compliant