Lease Maturity Operations Leader

First Investors Financial Services, Inc.; Dallas (TX); Hybrid; USD 75,000 - 95,000; Full time

Job summary

Stellantis Financial Services in Dallas is seeking a high‑performing leader to coach and develop staff, manage daily operations, and align processes with lease maturity objectives. The role requires building a positive, compliant environment and partnering with cross‑functional teams to drive efficiency.

The ideal candidate brings at least 3 years of supervisory experience and 5+ years in customer service or financial services, with a High School diploma or GED.

Qualifications

• Minimum 3 years of supervisory experience.
• Minimum 5 years of customer service, call center, collections, sales, financial services, or dealer experience.

Responsibilities

• Provide leadership and coaching to foster a high-performance, collaborative work environment.
• Oversee staffing needs, onboarding, and performance evaluations.
• Ensure staff training and maintain training materials.
• Monitor performance and coordinate with HR on corrective actions and improvement plans.
• Oversee policies, procedures, and key metrics to ensure compliance and efficiency.
• Lead projects supporting department goals and the lease maturity strategy.
• Collaborate with cross-functional teams to improve operations and workflows.
• Resolve customer and dealer issues related to lease maturity activities.

Skills

Staff leadership

Customer service leadership

Operations management

Coaching

Education

High School Diploma or GED

Tools

CRM software

Job description

Stellantis Financial Services in Dallas is seeking a high‑performing leader to coach and develop staff, manage daily operations, and align processes with lease maturity objectives. The role requires building a positive, compliant environment and partnering with cross‑functional teams to drive efficiency.

The ideal candidate brings at least 3 years of supervisory experience and 5+ years in customer service or financial services, with a High School diploma or GED.