Lease Maturity Manager

Stellantis Financial Services US; Dallas (TX); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Stellantis Financial Services US is seeking a senior operations supervisor responsible for leading staff, setting goals, and driving a high-performance culture. You will oversee daily operations, staffing, training delivery, and performance evaluations while ensuring policy compliance and high customer experience.

The role requires 3+ years of supervisory experience and 5+ years in customer service or related financial services fields, with preferred experience in captive finance or vehicle

Qualifications

• Minimum 3 years of supervisory experience.
• Minimum 5 years of customer service, call center, collections, sales, financial services, or dealer experience.
• Experience in a captive finance company and/or vehicle leasing is preferred.
• Bachelor's Degree in a relevant field is preferred.

Responsibilities

• Provide leadership, coaching, and guidance to foster a high-performance, collaborative work environment.
• Manage staffing, goals, onboarding, and performance evaluations.
• Ensure staff training and collaborate with the training team to develop materials.
• Monitor performance and work with HR on corrective actions and performance plans.
• Oversee policies, procedures, and lease-maturity metrics for efficiency and compliance.
• Lead projects supporting departmental goals and lease maturity strategy.
• Identify system and process improvements and contribute to policy enhancements.
• Collaborate with cross-functional teams to improve operations and workflows.
• Handle customer and dealer lease maturity issues and administrative duties.

Skills

Supervisory experience

Customer service

Leadership

Coaching

Operations

Education

High School Diploma

Job description

Careers At Stellantis Financial Services

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary

The position is responsible for leading and developing staff while fostering a high-performance coaching culture and a collaborative, positive work environment. This role oversees daily operations by managing staffing needs, setting departmental goals, monitoring performance, supporting training efforts, and ensuring compliance with policies, procedures, and key performance metrics. The position also drives process and system improvements, partners with cross-functional teams to enhance operational efficiency, and resolves customer and dealer issues related to lease maturity. Additionally, this role conducts administrative functions such as performance evaluations, timecard approvals, and team meetings while maintaining strong employee relations and addressing concerns as needed.

• Provides leadership, coaching, and guidance to foster a high-performance, collaborative work environment.
• Manages staffing needs, sets departmental goals, and oversees hiring, onboarding, and performance evaluations.
• Ensures staff training and partners with the training team to develop and maintain training materials.
• Monitors employee performance and collaborates with HR on corrective actions and performance improvement plans.
• Oversees policies, procedures, and key lease-maturity metrics to ensure operational efficiency and compliance.
• Leads and manages projects that support departmental goals and the lease maturity strategy.
• Identifies and recommends system and process improvements while contributing to policy and procedure enhancements.
• Collaborates with project teams and cross-functional departments to improve operations and workflows.
• Resolves customer and dealer issues related to lease maturity activities.
• Performs administrative responsibilities, including timecard approvals, team meetings, and employee relations management.

Qualifications and Competencies Required

Required Experience

• Minimum 3 years of supervisory experience
• Minimum 5 years of customer service, call center, collections, sales, financial services, or dealer experience.

Education

• High School Diploma / GED or equivalent

Overtime required - on an as needed basis

Travel 0-10% - as required on an as needed basis.

Must have reliable transportation and live within a commutable distance to one of the following cities: Dallas, TX

Qualifications Preferred

• Experience working in a captive finance company and/or vehicle leasing experience
• Bachelor's Degree in a relevant field

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger,
handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to
stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10
pounds. Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule

• Monday - Friday, 40 hours, Hybrid

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing
its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy
of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity
for all qualified persons and to not discriminate against any employee or applicant for employment
because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran
status, gender identity or expression, change of sex, and/or transgender status or any protected status.
Candidates must possess authorization to work in the United States. This policy applies to recruitment and
placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of
employment. Employment and promotion decisions will be based solely on merit, ability, achievement,
experience, conduct and other legitimate business reasons.