Lease Billing & Customer Care Specialist

First Bank Richmond; Richmond (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

First Bank Richmond in Richmond, IN is seeking a Leasing Customer Service Specialist to focus on customer service with support in accounts receivable tasks. The role involves receiving and initiating customer calls to manage inquiries while handling daily AR activities.

The ideal candidate will have strong communication skills, attention to detail, and the ability to manage multiple priorities while documenting interactions and maintaining accurate records.

Qualifications

• Experience in consumer or commercial finance preferred.
• Proficiency with Microsoft Office and web-based applications.
• Ability to identify and resolve problems independently and promptly.
• Strong organization and detail orientation.
• Excellent written and verbal communication.
• Ability to handle multiple priorities.

Responsibilities

• Handle customer calls and emails to resolve issues.
• Respond to billing inquiries and process payments.
• Research accounts and record findings in the database.
• Document all customer interactions with details.
• Coordinate with brokers and insurers to provide information.
• Prepare payoff quotes and process terminations.
• Process payments and resolve related issues.
• Support accounts receivable administrator as needed.
• Contribute to other management tasks.

Skills

Customer service

Accounts receivable

Billing inquiries handling

Microsoft Office

Attention to detail

Communication skills

Multitasking

Problem solving

Education

High School diploma or equivalent

Job description

First Bank Richmond in Richmond, IN is seeking a Leasing Customer Service Specialist to focus on customer service with support in accounts receivable tasks. The role involves receiving and initiating customer calls to manage inquiries while handling daily AR activities.

The ideal candidate will have strong communication skills, attention to detail, and the ability to manage multiple priorities while documenting interactions and maintaining accurate records.