Leasing Customer Care & Accounts Receivable Specialist

The Farmer's Bank; Richmond (IN); On-site; USD 34,000 - 44,000; Full time

Job summary

The Farmer's Bank is seeking a Leasing Customer Service Specialist in Indiana to provide strong customer support for accounts receivable tasks. You will handle inquiries by phone and email, process payments, and document all interactions with customers and brokers to ensure accuracy and satisfaction.

Candidates should be detail-oriented, proficient with Microsoft Office, and capable of handling multiple priorities while maintaining professionalism and timely problem resolution.

Qualifications

• High School diploma or equivalent.
• Consumer/Commercial finance experience preferred.
• Proficiency within Microsoft Office and web-based applications.
• Ability to independently identify and resolve problems in a timely manner.
• Bias toward organization and attention to detail.
• Positive and professional written and oral communication skills.
• Strong attention to detail and proofreading skills.
• Ability to manage multiple priorities.
• Strong work ethic and self-motivation.

Responsibilities

• Receive customer phone calls and emails and resolve issues/concerns.
• Respond to billing inquiries and accept phone payments.
• Research accounts to discover pertinent information and issues.
• Document all communication with customers in the company's database with detailed notes on the nature of each interaction and payment arrangements agreed upon.
• Respond to calls and emails from brokers, insurance companies and provide information/documentation as requested through verbal or written follow-up to ensure customer satisfaction.
• Prepare payoff quotes and process incoming payoff with terminations.
• Process various payments and resolve issues/concerns.
• Provide back-up assistance to the accounts receivable administrator.
• Contribute to other projects or tasks assigned by management.

Skills

Customer service

Billing inquiries

Microsoft Office

Problem solving

Attention to detail

Communication skills

Education

High School diploma or equivalent

Tools

CRM software

Job description

The Farmer's Bank is seeking a Leasing Customer Service Specialist in Indiana to provide strong customer support for accounts receivable tasks. You will handle inquiries by phone and email, process payments, and document all interactions with customers and brokers to ensure accuracy and satisfaction.

Candidates should be detail-oriented, proficient with Microsoft Office, and capable of handling multiple priorities while maintaining professionalism and timely problem resolution.