Learning Technology Lead — LMS & Docebo Expert

Brown Brothers Harriman; Boston (MA); Hybrid; USD 100,000 - 140,000; Full time

Job summary

Brown Brothers Harriman (BBH) is seeking a Learning Systems Specialist to administer and optimize the LMS and learning platforms. You will consult with Talent & Development, manage content libraries, and drive improvements in learning delivery.

The role emphasizes system enhancements, governance, and cross-functional collaboration. The position supports Docebo, Coursera, and Harvard Business Review tooling, with a hybrid work model based in New York, Jersey City, or Boston locations.

Qualifications

• Bachelor’s degree in Human Resources, Education, Instructional Technology, Information Systems, Business, or a related field.
• 7+ years of relevant experience managing learning technologies such as LMS, LXP, content libraries, assessment platforms, or virtual learning tools, specifically Docebo, Coursera and Harvard Business Review.
• Strong understanding of digital learning operations, system administration, reporting, and user support.
• Experience working cross-functionally with IT, course owners, and external vendors.

Responsibilities

• Identify, evaluate, and manage new enhancements, integrations, and functionality for the LMS and associated learning platforms.
• Develop and maintain a learning technology roadmap for LMS and associated learning platforms.
• Collaborate with vendors, internal IT and communication teams to implement and communicate system updates, upgrades, and new features.
• Research industry trends and recommend new tools, functionalities, or technologies that can improve learning delivery and user experience.
• Act as subject matter expert and consult with Talent & Development, course owners, and employees on how to effectively use learning systems and technologies.
• Provide guidance on best practices for course design, content deployment, and learning pathway development within the LMS.
• Gather business requirements and translate them into system capabilities and solutions.
• Oversee the management of online content sites, digital libraries, and learning resources.
• Ensure content is current, organized, accessible, and aligned with organizational learning objectives.
• Manage vendor relationship, contracts, and service performance.
• Generate and analyze learning reports and dashboards to measure utilization and effectiveness.
• Provide insights and recommendations to Talent & Development leaders based on system data.
• Lead or support projects related to learning technology implementation, migration, or optimization.
• Coordinate with cross-functional teams (IT, HRIS, vendors, etc.) to deliver successful outcomes.
• Manage vendor governance, including performance management, contract oversight, service levels and issues escalation.
• Lead the administration and optimization of the learning management system (LMS) and other learning content providers, including configuration, governance, course/content management, organization, and user access.
• Manage system accuracy, data integrity, compliance and optimal performance
• Oversee the employee ticket management system for learning related requests, ticket intake, routing, resolution, tracking and reporting on support metric

Job description

Brown Brothers Harriman (BBH) is seeking a Learning Systems Specialist to administer and optimize the LMS and learning platforms. You will consult with Talent & Development, manage content libraries, and drive improvements in learning delivery.

The role emphasizes system enhancements, governance, and cross-functional collaboration. The position supports Docebo, Coursera, and Harvard Business Review tooling, with a hybrid work model based in New York, Jersey City, or Boston locations.