Learning & Technology Adoption Specialist (Hybrid)

Willkie Farr & Gallagher LLP; New York (NY); Hybrid; USD 70,000 - 80,000; Full time

Job summary

Willkie Farr & Gallagher LLP in New York seeks an entry-level Learning & Technology Adoption Specialist to support the Knowledge Management & Practice Innovation team within the Information Technology department. You will help employees become proficient with firm technologies through live instruction, on-demand learning, documentation, and hands-on support.

Under the Manager, you will deliver core technology training, onboarding, and ongoing adoption efforts, including AI tooling like Harvey,

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• Strong verbal and written communication skills.
• Comfortable presenting and communicating with individuals and groups.
• Demonstrated curiosity about technology and ability to learn new applications quickly.
• Strong organizational skills and attention to detail.
• Ability to explain technical concepts in clear, approachable language.
• Strong interpersonal and customer-service skills.
• Ability to manage multiple assignments and priorities in a professional environment.
• Willingness to receive feedback, learn new skills, and develop as a technology learning and adoption professional.
• No prior legal-industry experience required.

Responsibilities

• Deliver live training sessions (in-person and virtual) on core systems: Microsoft 365, document management, communication platforms, and legal tech tools.
• Lead structured onboarding for new attorneys and business staff, with customized guidance tailored to each role.
• Support firmwide training initiatives related to new software rollouts or major upgrades.
• Host "Tech Office Hours" in-person and remotely, offering 1:1 support and workflow-specific help.
• Provide individual coaching for users seeking targeted refreshers or tool-specific assistance.
• Serve as a trusted guide for professionals adapting to generative AI tools and modern work platforms.
• Create user-friendly learning content including tip sheets, brief walkthroughs, and video snippets.
• Maintain and enhance the firm's internal learning resource library; tailor materials to AI and automation use cases.
• Track training trends and feedback to identify skills gaps or emerging needs.
• Coordinate with Help Desk, CoE, and Regional Advisors to ensure training complements innovation enablement.
• Share observations and user feedback with internal product and engineering teams.
• Deliver foundational training on generative AI concepts and best practices for responsible usage in the legal industry.
• Introduce attorneys to AI tools and provide guidance on integrating them into practice.
• Stay current on AI developments and recommend training opportunities or adjustments.

Skills

Verbal communication

Written communication

Presenting

Curiosity about technology

Organization

Explain technical concepts

Interpersonal skills

Customer service

Multitasking

Feedback-oriented

No prior legal experience required

Education

Bachelor's degree

Tools

Harvey

CoCounsel

Wendell

Job description

Willkie Farr & Gallagher LLP in New York seeks an entry-level Learning & Technology Adoption Specialist to support the Knowledge Management & Practice Innovation team within the Information Technology department. You will help employees become proficient with firm technologies through live instruction, on-demand learning, documentation, and hands-on support.

Under the Manager, you will deliver core technology training, onboarding, and ongoing adoption efforts, including AI tooling like Harvey,