AI & Legal Tech Training Specialist

Willkie Farr & Gallagher LLP; New York (NY); Hybrid; USD 70,000 - 80,000; Full time

Job summary

Willkie Farr & Gallagher LLP, based in the New York office, seeks a Learning & Technology Adoption Specialist to support the Knowledge Management & Practice Innovation team within Information Technology. This entry-level role focuses on training, documentation, and coaching to boost proficiency with firm technologies.

Under the Manager of Learning & Technology Adoption, you will deliver live sessions, create learning content, and provide 1:1 coaching while staying current on AI developments and

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• Excellent verbal and written communication skills.
• Ability to present to individuals and groups.
• Curiosity about technology and quick learner.
• Strong organizational skills and attention to detail.
• Ability to explain technical concepts clearly.

Responsibilities

• Deliver live training sessions (in-person and virtual) on core systems: Microsoft 365, document management, communication platforms, and legal tech tools.
• Lead structured onboarding for new attorneys and business staff, with customized guidance tailored to each role.
• Support firmwide training initiatives related to new software rollouts or major upgrades.
• Host “Tech Office Hours” in-person and remotely, offering 1:1 support and workflow-specific help.
• Create user-friendly learning content including tip sheets, brief walkthroughs, and video snippets.
• Coordinate with Help Desk, the Practice Innovation Center of Excellence (CoE), and Regional Advisors to ensure training complements innovation enablement.

Skills

Strong communication

Curiosity about technology

Teaching/Training

Ability to learn quickly

Interpersonal skills

Customer-service

Education

Bachelor's degree

Tools

Microsoft 365

Document management

Communication platforms

Legal tech tools

Generative AI tools

Job description

Willkie Farr & Gallagher LLP, based in the New York office, seeks a Learning & Technology Adoption Specialist to support the Knowledge Management & Practice Innovation team within Information Technology. This entry-level role focuses on training, documentation, and coaching to boost proficiency with firm technologies.

Under the Manager of Learning & Technology Adoption, you will deliver live sessions, create learning content, and provide 1:1 coaching while staying current on AI developments and