Part Time Academic Technology Associate

Lorain County Community College; Elyria (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Lorain County Community College is looking for an Academic Technology Associate to provide customer service and technical support to students and faculty. The role includes assisting with Canvas, WebEx, and technology accessibility remediation.

The ideal candidate will work closely with students facing various technical issues, including those related to online learning systems. This position plays a crucial role in ensuring that all students can access course materials effectively.

Responsibilities

• Provide customer service and assistance to LCCC students.
• Serve as first point of contact for students seeking technical help.
• Support accessibility remediation of online course materials.
• Test accessibility of technology using assistive technology.

Job description

The Academic Technology Associate is responsible for providing customer service and assistance to LCCC students and faculty to assist in technical support needs in Canvas, WebEx and other Canvas integrated software.

Responsibilities

• Provides customer service and assistance to LCCC students.
• Serve as first point of contact for students seeking technical help with computer related issues, such as Office applications, Canvas, MyCampus, printing and wireless login issues.
• Work closely with students and faculty to assist in technical support needs in Canvas, Webex, and Zoom.
• Support accessibility remediation of online course materials.
• Test accessibility of technology using assistive technology.