Learning Systems & Operations Lead

CFA Supply; Atlanta (GA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Chick-fil-A, Inc. seeks a Project Lead, Staff Learning Infrastructure to design and optimize systems that support scalable learning delivery, capacity tracking, and operational health.

You will own infrastructure processes bridging Strategy, Design, and Delivery teams to ensure consistency and alignment. This role requires strong systems thinking, stakeholder management, and the ability to drive continuous improvement as the Staff Learning function grows in complexity.

Qualifications

• 5–7 years of experience in learning operations, project coordination, or program management.
• Strong knowledge of learning delivery processes, capacity planning, and workflow optimization.
• Proficient in project and knowledge management tools (e.g., SharePoint, MS Suite).
• Demonstrated ability to design scalable tools, templates, and operational systems.
• Excellent coordination, communication, and stakeholder engagement skills.
• Data-informed decision-maker with strong organizational and systems thinking.
• Ability to operate autonomously and lead cross-functional alignment.

Responsibilities

• Lead operational coordination across Staff Learning programs to ensure consistent, scalable delivery execution.
• Design and manage systems that track capacity, workload, and resource allocation across multiple learning workstreams.
• Consult on workflow design and logistics planning to optimize how learning programs are developed and delivered.
• Build and maintain tools, templates, and infrastructure that standardize program delivery and improve efficiency.
• Partner with Strategy, Design, and Delivery teams to align infrastructure systems with evolving business and learner needs.
• Identify and implement process improvements that enhance operational agility and reduce inefficiencies.
• Act as a liaison between Staff Learning, Operations, and Strategy & Transformation to ensure cohesive, aligned delivery practices.
• Monitor and report on operational health metrics, supporting governance and accountability across the learning ecosystem.
• Manage third-party logistics vendor relationships, including contract negotiation, budget oversight, service level monitoring, and alignment of deliverables to program needs.

Skills

Learning ops

Project coordination

Program management

Stakeholder engagement

Systems thinking

Autonomy

Education

Bachelor's degree or equivalent experience

Tools

SharePoint

MS Office

Job description

Chick-fil-A, Inc. seeks a Project Lead, Staff Learning Infrastructure to design and optimize systems that support scalable learning delivery, capacity tracking, and operational health.

You will own infrastructure processes bridging Strategy, Design, and Delivery teams to ensure consistency and alignment. This role requires strong systems thinking, stakeholder management, and the ability to drive continuous improvement as the Staff Learning function grows in complexity.