Learning Support Assistant

The Rosen Group; Center Square (PA); Hybrid; USD 39,000 - 47,000; Full time

Job summary

The Rosen Group is seeking an organized Learning Support Coordinator for a minimum 6-month contract. This hybrid role requires 2–3 days per week onsite in Blue Bell, PA, coordinating training and communications strategies to help employees adopt new processes, tools, systems, and ways of working.

You will collaborate with training leads, SMEs, and project teams to gather materials, coordinate messaging, and streamline logistics for seamless execution.

Qualifications

• Experience supporting training/L&D, communications, project coordination or organizational change management.
• Strong organized, detail-oriented approach with ability to manage multiple deadlines and stakeholders.
• Excellent written communication and ability to translate technical details into clear guides.

Responsibilities

• Content & Resource Support: assist drafting, editing, formatting and validating learning assets.
• Repository & Asset Management: maintain documentation, templates and learning assets.
• Training Communications: draft announcements, reminders and FAQs.
• Scheduling & Logistics: manage scheduling and logistics across learning initiatives.
• Tracking & Milestone Management: track deliverables and follow-ups to meet deadlines.
• Post-Learning Analysis & Reporting: assist with data collection and summaries for leads.

Skills

Training & L&D support

Project coordination

Organized & detail-oriented

Critical thinking

Initiative

Written communication

Microsoft 365 proficiency

Job description

The Rosen Group is seeking an organized, proactive, and detail-oriented Learning Support Coordinator for a minimum 6-month contract opportunity with our client. Working in a hybrid model (2–3 days/week onsite in Blue Bell, PA), this role supports training and communications strategies that help employees successfully adopt new processes, tools, systems, and ways of working.

In this role, you will collaborate closely with training and communications leads, subject matter experts (SMEs), and project teams to gather source materials, support content development, coordinate messaging, and streamline logistics to ensure seamless execution.

Key Responsibilities

• Content & Resource Support: Support the collection of source materials, process documentation, screenshots, recordings, and inputs necessary for training creation. Assist leads with drafting, editing, formatting, and validating learning assets based on content and design guidelines.
• Repository & Asset Management: Maintain project documentation, resource repositories, templates, readiness tools, and learning assets—ensuring content remains accurate, up to date, accessible, and aligned with branding standards.
• Training Communications: Draft and coordinate announcements, reminders, manager updates, attendance instructions, pre-work notices, follow-up messages, and FAQs.
• Scheduling & Logistics: Manage scheduling, logistics, and administrative activities across the lifecycle of learning initiatives.
• Tracking & Milestone Management: Track training and communication deliverables, action items, and follow-ups to ensure project deadlines and commitments are met.
• Post-Learning Analysis & Reporting: Assist with completion tracking, feedback collection, issue logging, and identifying learner support needs. Compile engagement and adoption data into summaries for leads.

Qualifications & Key Skills

• Experience: Background supporting training/L&D, communications, project coordination, or organizational change management.
• Core Competencies:
• Organized & Detail-Oriented: Exceptional ability to manage multiple deadlines, stakeholders, version control, and moving parts without sacrificing quality.
• Critical Thinking & Problem-Solving: Ability to analyze information, spot gaps, synthesize complex or incomplete details into clear materials, and troubleshoot logistical or content challenges.
• Takes Initiative: Proactive approach to driving deliverables forward and collaborating with SMEs and cross-functional partners.
• Strong Written Communication: Aptitude for transforming technical or raw details into engaging, audience-friendly communications and guides.
• Technical Proficiency: Fluent in Microsoft 365 tools (Outlook, Teams, Word, PowerPoint, Excel, SharePoint, and collaboration platforms).
• Preferred: Basic familiarity with instructional design principles, adult learning theories, training logistics, or change management communications.