Learning & Quality Specialist, Training & Onboarding Lead

Quince; Carneys Point Township (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

Quince is seeking a Learning and Quality Specialist to strengthen our Learning & Development program. You will lead onboarding for PM shifts, audit trainer delivery, and drive continuous improvements in training quality and engagement across the organization.

You will partner with supervisors and leadership to track progress, manage dashboards, and ensure compliant, effective learning initiatives. Strong communication and analytics are essential.

Qualifications

• Bachelors degree required.
• 2–3 years in training, facilitation, QA, or learning & development (warehouse/ops preferred).
• Demonstrated supervisory experience.
• Strong proficiency in Google Sheets (formulas, pivot tables, reporting).
• Clear professional communication for engaging associates and leadership.
• Ability to provide constructive coaching.

Responsibilities

• Conduct regular audits of trainer delivery, adherence to SOPs, and use of training materials.
• Provide structured coaching and feedback to trainers to improve effectiveness and engagement.
• Ensure consistency in training standards, delivery, and expectations across PM trainers.
• Own and lead onboarding sessions for PM shift new hires, ensuring consistent delivery and engagement.
• Track and report on new hire training progress, productivity ramp-up, and early retention.
• Partner with supervisors and managers to identify risks or additional support needs for new hires.
• Maintain onboarding dashboards in Google Sheets and provide weekly updates to leadership.
• Track and manage cross-training completions and progress across departments.
• Maintain accurate reporting dashboards to ensure leadership visibility into skill development.
• Identify training gaps and propose solutions to strengthen multi-skill readiness.
• Serve as the primary point of contact for PM training operations when the Learning Manager is unavailable.
• Lead trainer meetings to communicate updates, process changes, and performance expectations.
• Support scheduling, coordination, and execution of training and learning initiatives.
• Provide input on curriculum enhancements based on audits, feedback, and evolving business needs.
• Support change management initiatives by reinforcing updated SOPs and training content.
• Drive accountability across trainers and learners to ensure compliance with training standards and quality expectations.

Skills

Leadership

Supervisory experience

Communication

Analytical thinking

Time management

Problem solving

Accountability

Adaptability

Career growth mindset

Education

Bachelors degree

Tools

Google Sheets

Job description

Quince is seeking a Learning and Quality Specialist to strengthen our Learning & Development program. You will lead onboarding for PM shifts, audit trainer delivery, and drive continuous improvements in training quality and engagement across the organization.

You will partner with supervisors and leadership to track progress, manage dashboards, and ensure compliant, effective learning initiatives. Strong communication and analytics are essential.