Learning Programs Lead — Ground Operations & LMS

Southwest Airlines; Dallas (TX); On-site; USD 104,000 - 115,000; Full time

Benefits offered by this job

Fly for free on Southwest flights for你

Retirement contributions up to 9.3%

ProfitSharing opportunities

Competitive health insurance

401(k) match

Job summary

Southwest Airlines in Dallas is seeking a Learning Program Manager for the Ground Operations Team to lead intake, analysis, and execution of learning initiatives across the network, aligning training with workforce needs and delivering measurable outcomes.

The role requires self-motivation, ability to manage multiple priorities, and a focus on cost-effective solutions that boost learning effectiveness, team performance, and operational results. On-site work at the Dallas HQ during business hours.

Qualifications

• High School Diploma or GED required.
• Advanced-level experience in Learning Program Management, Instructional Operations, or Project Coordination.
• Experience maintaining and evolving training programs in a fast-paced, cost-conscious environment.
• Experience executing projects from intake through delivery with focus on speed and simplicity.
• Experience using LMS platforms and automating business processes to increase operational efficiency.
• Ability to collaborate with cross-functional teams and internal partners.

Responsibilities

• Intake and triage new learning requests, evaluating scope, value, cost, and alignment with business goals.
• Maintain and update learning programs using a lean, value-driven approach—cutting redundant or low-impact content.
• Manage projects end-to-end using simple, effective project plans, ensuring on-time, on-budget delivery.
• Use LMS to administer programs, track learner progress, manage compliance, and generate reporting.
• Communicate effectively with internal stakeholders through Microsoft Outlook and Teams, keeping coordination tight and focused.
• Identify opportunities to automate tasks, streamline workflows, and reduce manual work using tools like Jira or LMS features.
• Track, document, and elevate risks proactively—mitigating potential issues before they impact delivery.
• Monitor and manage program performance and resource usage to ensure cost-efficiency and measurable outcomes.
• Continuously seek ways to improve process, reduce waste, and drive smarter execution across learning operations

Skills

LMS usage

Project management tools

Microsoft Outlook & Teams

Process automation

Multi-project management

Clear communication

ROI evaluation

Organizational skills

Data-driven decision making

Education

High School Diploma or GED

Tools

Jira

Trello

Smartsheet

LMS platforms

Job description

Southwest Airlines in Dallas is seeking a Learning Program Manager for the Ground Operations Team to lead intake, analysis, and execution of learning initiatives across the network, aligning training with workforce needs and delivering measurable outcomes.

The role requires self-motivation, ability to manage multiple priorities, and a focus on cost-effective solutions that boost learning effectiveness, team performance, and operational results. On-site work at the Dallas HQ during business hours.