Learning Program Manager

swa; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Southwest Airlines seeks a Learning Program Manager to lead intake, analysis, and execution of frontline learning initiatives. You will collaborate with business stakeholders to align training, ensure efficient delivery, and achieve measurable outcomes.

The role requires juggling multiple priorities and delivering low-cost, impactful learning improvements. Based at our Dallas, TX Headquarters, you will drive end-to-end projects, manage LMS platforms, and use data to optimize performance and ROI

Qualifications

• Experience with Learning Management Systems (LMS) and delivering programs
• Proficient with project management tools (Jira/Trello/Smartsheet)
• Strong communication via Outlook/Teams
• Ability to identify process inefficiencies and automate
• Capable of managing multiple projects simultaneously
• Clear, concise communicator with stakeholders
• Analytical mindset using data to inform decisions
• Strong organizational skills and prioritization

Responsibilities

• Triage and intake new learning requests, evaluate scope and value
• Maintain and update learning programs with lean approach
• Manage end-to-end projects with simple plans
• Administer programs in LMS, track progress and compliance
• Communicate with stakeholders using Outlook and Teams
• Identify opportunities to automate tasks and streamline workflows
• Monitor program performance and resource usage for cost-efficiency
• Drive continuous improvement across learning operations

Skills

LMS usage

Jira

Trello

Smartsheet

Microsoft Outlook/Teams

Project coordination

Cross-functional collaboration

Education

High School Diploma or GED

Tools

Jira

Trello

Smartsheet

Job description

Department:

SWA University

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As a Learning Program Manager supporting the Ground Operations Team, you'll lead the intake, analysis, and execution of learning initiatives that support frontline operational excellence across the network. You'll collaborate with Business and operational stakeholders to align training solutions with evolving workforce needs, ensuring programs are delivered efficiently and achieve measurable outcomes. This role is ideal for a self-starter who can manage multiple priorities, simplify complex challenges, and identify practical, low-cost solutions that enhance learning effectiveness, Team performance, and operational results.

Additional Details

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Intake and triage new learning requests, evaluating scope, value, cost, and alignment with business goals


• Maintain and update learning programs using a lean, value-driven approach-cutting redundant or low-impact content


• Manage projects end-to‑end using simple, effective project plans, ensuring on‑time, on‑budget delivery


• Use LMS to administer programs, track learner progress, manage compliance, and generate reporting


• Communicate effectively with internal stakeholders through Microsoft Outlook and Teams, keeping coordination tight and focused


• Identify opportunities to automate tasks, streamline workflows, and reduce manual work using tools like Jira or LMS features


• Track, document, and escalating risks proactively‑mitigating potential issues before they impact delivery


• Monitor and manage program performance and resource usage to ensure cost‑efficiency and measurable outcomes


• Continuously seek ways to improve process, reduce waste, and drive smarter execution across learning operations

Knowledge, Skills and Abilities

• Strong working knowledge of learning management systems (LMS) and their practical use for program delivery, tracking, and reporting


• Proficient in project management tools (e.g., Jira, Trello, Smartsheet) for planning, tracking, and driving learning initiatives


• Skilled in Microsoft Outlook and Teams for communication, scheduling, and collaboration


• Ability to identify process inefficiencies and implement automation or streamlined solutions


• Ability to manage multiple projects or programs simultaneously without added complexity


• Clear, concise communicator who can align teams and stakeholders without over‑communicating


• Ability to assess project and program value, eliminating low‑impact efforts and focusing on ROI


• Strong organizational skills with the ability to prioritize and execute with minimal waste


• Analytical mindset to use feedback, data, and performance metrics to inform decisions

Education

Required: High School Diploma or GED

Experience

Required: Advanced-level experience, seasoned and specialized knowledge in:

• Learning Program Management, Instructional Operations, or Project Coordination


• Maintaining and evolving training programs in a fast‑paced, cost‑conscious environment


• Executing projects from intake through delivery with a focus on speed and simplicity


• Using LMS platforms and automating business processes to increase operational efficiency


• Aligning with cross‑functional teams and communicating with internal business partners

Licensing/Certification

N/A

Physical Abilities

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time


• Ability to communicate and interact with others in the English language to meet the demands of the job


• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well‑groomed appearance per Company appearance standards as described in established guidelines


• Must be a U.S. citizen or have authorization to work in the Uni