Learning Systems Specialist: LMS & Data Ops

ASML; Chandler (AZ); Hybrid; USD 100.289.000 - 137.540.000; Vollzeit

Benefits dieser Stelle

Medical, dental, vision

401k plan

Paid vacation & holidays

Hybrid work up to 2 days/week

Zusammenfassung

ASML in Chandler, AZ is seeking a Learning Systems & Services Specialist to administer the LMS, support learners, and partner with ServiceNow and technical teams to optimize learning programs. You will manage events, enrollments, data quality, and reporting, while collaborating with Learning teams; a Bachelor's degree and Lean Six Sigma Yellow Belt are required; hybrid onsite with up to two remote days.

Five+ years of experience preferred.

Qualifikationen

• Bachelor’s degree required; Master’s degree preferred.
• 5+ years of experience in learning administration.
• Experience administering a Learning Management System (LMS).
• Experience using ServiceNow.
• Experience troubleshooting system and data issues.
• Experience with reporting, Excel, data analysis, system testing, and data-quality activities.
• Experience supporting training programs or learning events.
• Lean Six Sigma Yellow Belt certification required.

Aufgaben

• Provide administrative and operational support for courses, programs, curricula, and instructor-led or virtual learning events.
• Manage day-to-day LMS administration, including learning offerings, events, sessions, enrollments, completions, and learner records.
• Build working knowledge of LMS functionality, configuration, business rules, and established learning-system standards.
• Serve as an initial point of contact for LMS and learning-system questions by researching and troubleshooting issues before escalating those requiring additional technical expertise.
• Manage learning inquiries and service requests through ServiceNow, ensuring they are documented, prioritized, resolved, and closed appropriately.
• Investigate system and data issues, identify potential causes, document findings, and partner with senior System Experts or technical teams to resolve them.
• Perform routine system and data-quality checks and support the correction of identified issues.
• Support testing for new functionality, enhancements, fixes, releases, and process changes, documenting results and identified defects.
• Support learning reports and data requests while identifying trends, recurring issues, and opportunities to improve system or service performance.
• Partner with Learning teams, Academies, instructors, and other stakeholders to translate operational needs into effective LMS setup and administration.
• Apply established system standards and LSS processes, identifying requests that require exceptions, further analysis, or escalation.
• Coordinate learning events, including scheduling, enrollment, learner communications, attendance, completion tracking, and related administration.
• Create and maintain work instructions, knowledge articles, system documentation, and other resources to support consistent execution and knowledge sharing.
• Identify recurring system questions and operational issues, recommending opportunities to improve guidance, self-service, standardization, or automation.
• Participate in process and continuous-improvement initiatives across Learning Shared Services.

Kenntnisse

Learning systems

LMS administration

ServiceNow

Data analysis

Problem solving

Communication

Stakeholder collaboration

Organizational skills

Ausbildung

Bachelor's degree

Master's degree

Lean Six Sigma Yellow Belt

Tools

ServiceNow

LMS

Jobbeschreibung

ASML in Chandler, AZ is seeking a Learning Systems & Services Specialist to administer the LMS, support learners, and partner with ServiceNow and technical teams to optimize learning programs. You will manage events, enrollments, data quality, and reporting, while collaborating with Learning teams; a Bachelor's degree and Lean Six Sigma Yellow Belt are required; hybrid onsite with up to two remote days.

Five+ years of experience preferred.