Hybrid Learning Systems & LMS Operations Specialist

ASML US, LLC; Chandler (AZ); Ibrido; USD 48.000 - 66.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k plan

Paid holidays

Vacation leave

Descrizione del lavoro

ASML US, LLC in Chandler, AZ is seeking a Learning Systems & Services Specialist to manage LMS administration, data integrity, reporting, and user support. You will partner with Learning teams and instructors to ensure reliable, scalable learning operations and successful program delivery.

Applicants should have a Bachelor's degree, 5 years’ LMS experience, proficiency with ServiceNow, and a Lean Six Sigma Yellow Belt.

Competenze

• Bachelor's degree required; Master's degree preferred.
• Five years of experience in learning administration.
• Experience administering a Learning Management System (LMS).
• Experience using ServiceNow.
• Experience troubleshooting system and data issues.
• Experience with reporting, Excel, data analysis, system testing, and data-quality activities.
• Lean Six Sigma Yellow Belt certification required.

Mansioni

• Provide administrative and operational support for courses, programs, curricula, and instructor-led or virtual learning events.
• Manage day-to-day LMS administration, including learning offerings, events, sessions, assignments, enrollments, completions, and learner records.
• Build working knowledge of LMS functionality, configuration, business rules, and established learning-system standards.
• Serve as an initial point of contact for LMS and learning-system questions by researching and troubleshooting issues before escalating those requiring additional technical expertise.
• Manage learning inquiries and service requests through ServiceNow, ensuring they are documented, prioritized, resolved, and closed appropriately.
• Investigate system and data issues, identify potential causes, document findings, and partner with senior System Experts or technical teams to resolve them.
• Perform routine system and data-quality checks and support the correction of identified issues.
• Support testing for new functionality, enhancements, fixes, releases, and process changes, documenting results and identified defects.
• Support learning reports and data requests while identifying trends, recurring issues, and opportunities to improve system or service performance.
• Partner with Learning teams, Academies, instructors, and other stakeholders to translate operational needs into effective LMS setup and administration.
• Apply established system standards and LSS processes, identifying requests that require exceptions, further analysis, or escalation.
• Coordinate learning events, including scheduling, enrollment, learner communications, attendance, completion tracking, and related administration.
• Create and maintain work instructions, knowledge articles, system documentation, and other resources to support consistent execution and knowledge sharing.
• Identify recurring system questions and operational issues, recommending opportunities to improve guidance, self-service, standardization, or automation.
• Participate in process and continuous-improvement initiatives across Learning Shared Services.
• Collaborate with other LSS team members and System Experts, share knowledge, and provide backup support to strengthen overall team capability and business continuity.
• Continue developing technical and functional expertise with the expectation of taking ownership of increasingly complex learning-system activities over time.

Conoscenze

Learning systems and technology

Learning operations

Systems thinking

Troubleshooting

Data analysis

Data quality

System testing

ServiceNow

Customer service

Process improvement

Communication

Organization

Adaptability

Formazione

Bachelor's degree

Master's degree preferred

Lean Six Sigma Yellow Belt

Strumenti

ServiceNow

Descrizione del lavoro

ASML US, LLC in Chandler, AZ is seeking a Learning Systems & Services Specialist to manage LMS administration, data integrity, reporting, and user support. You will partner with Learning teams and instructors to ensure reliable, scalable learning operations and successful program delivery.

Applicants should have a Bachelor's degree, 5 years’ LMS experience, proficiency with ServiceNow, and a Lean Six Sigma Yellow Belt.