Learning Management System (LMS) Administrator Lead (On-Site)

Bravura Inc.; Fort Bliss (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Bravura Inc. seeks an LMS Administrator Lead to manage LMS operations supporting professional military education (PME) at Fort Bliss, TX.

The role requires 3+ years of LMS administration experience, expertise with SCORM/xAPI, and strong communication across technical and non-technical audiences. Responsibilities include user and course administration, tiered support, data reporting, and coordinating with Government IT for policy decisions.

Qualifications

• Minimum 3 years’ experience administering LMS.
• Experience with SCORM/xAPI, course shell configuration, permissions, and troubleshooting.
• Experience performing compatibility testing, configuration validation, and Tier 2/3 support.
• Proficiency with Microsoft Office and basic data reporting.
• Ability to communicate technical issues clearly to non-technical personnel.
• Must have U.S. citizenship or authorization to work in the United States.
• Successfully complete FBI fingerprint check with no adverse findings.
• Have appropriate background investigation initiated IAW DoD and Army policy.
• Comply with all DoD and Army cybersecurity, acceptable use, and information assurance requirements.

Responsibilities

• Provide LMS Administration & Platform Support for PME delivery.
• Perform LMS User & Course Administration: enrollments, permissions, configurations.
• Deliver LMS Technical Support, troubleshooting, escalation for instructors, students, staff.
• Provide Tier I-III LMS support for USANCOA and SMC courses including access, navigation, exams, grading workflows, and reports.
• Coordinate LMS issues with Government IT support for policy decisions or escalations.
• Document best practices and recommend procedural or configuration changes to improve efficiency and UX.
• Oversee Tier I LMS Support and guide Tier II/III troubleshooting.
• Support migration of content, users, and courses during LMS transitions.
• Provide Academic Operations Support for enrollment, student records, and compliance.

Skills

LMS administration

SCORM/xAPI

Course shell configuration

Permissions

Troubleshooting

Compatibility testing

Tier 2/3 support

MS Office

Data reporting

Clear communication to non-technical

Tools

MS Office

Job description

Role: LMS Administrator Lead

Location: Ft. Bliss, TX

Years of Experience: 3+

Clearance Level & Investigation: Tier 1 / Background investigation

Citizenship: U.S. citizenship or authorization to work in U.S.

Experience Areas: LMS; SCORM/xAPI; course shell configuration, permissions, & troubleshooting; compatibility testing; configuration validation; Tier 2/3 support; MS Office; basic data reporting; communicating technical issues to non-technical personnel

Job Description:

Qualifications:

• Minimum 3 years’ experience administering Learning Management System (LMS).
• Experience with SCORM/xAPI, course shell configuration, permissions, & troubleshooting.
• Experience performing compatibility testing, configuration validation, and Tier 2/3 support.
• Proficiency with Microsoft Office and basic data reporting.
• Ability to communicate technical issues clearly to non-technical personnel.
• Must have U.S. citizenship or authorization to work in the United States.
• Successfully complete FBI fingerprint check with no adverse findings.
• Have appropriate background investigation initiated IAW DoD and Army policy.
• Comply with all DoD and Army cybersecurity, acceptable use, and information assurance requirements.
• Requires, at a minimum, a favorably adjudicated Tier 1 background investigation, or an equivalent or higher investigation IAW Army Directive 2014-05 to obtain CAC.

Responsibilities:

• Provide LMS Administration & Platform Support to ensure stable, accurate, and responsive LMS operations enabling uninterrupted professional military education (PME) delivery.
• Perform LMS User & Course Administration, managing user accounts, course shells, enrollments, permissions, and LMS configurations.
• Deliver LMS Technical Support for LMS issues, including troubleshooting, ticket resolution, & escalation, to assist instructors, students, & staff.
• Provide Tier I-III LMS support for all USANCOA and SMC resident and DL courses: assist students with access, navigation, and exam issues; support instructors with grading workflows, content issues, and course configuration; and provide usage trends, issue summaries, and recommendations to COR.
• Coordinate LMS issues with Government IT support when issues require academic or policy decisions or require escalation to appropriate system owners.
• Recreate user issues to identify root causes & recommend procedural or configuration changes; document best practices to reduce recurring issues; & recommend improvements to enhance academic efficiency / user experience.
• Oversee progress of Tier I LMS Support agents & provide hands on Tier II & Tier III troubleshooting.
• Support migration of content, users, and courses during LMS transitions.
• Provide Academic Operations Support, ensuring accurate, timely, and compliant execution of daily academic functions, academic enrollment, & student record management supporting USANCOA and SMC.
• Support Class & Enrollment Management, including class creation, enrollment, section management, roster updates, & student record corrections.
• Provide gradebook management & grade corrections, exam resets, grade audits, & graduation eligibility verification / processing.
• Support course managers with student record archiving IAW Government guidance, ensuring student data is accurate & reconciled within the LMS; collect, maintain, and report academic metrics, including usage, course activity, student progress, help desk trends, and configuration change requests.
• Support academic projects & initiatives by providing estimates, scope analysis, and technical recommendations; supporting academic reviews and coordination with Government personnel ; documenting complex issues and tracking resolution progress; developing work plans, schedules, and status reports; conducting project meetings and maintaining project documentation.
• Support courseware management & content validation to ensure course content is accurate, functional, current, and instructionally sound.
• Assist with creation, modification, and publishing of course shells & learning objects.
• Upload, test, validate, and troubleshoot course content, including SCORM/xAPI packages.
• Support exam creation, updates, item analysis, and troubleshooting.
• Identify outdated content, recommend updates, and maintain version control for course materials; ensure content aligns with Government-provided schedules & requirements and submit all work products for Government review / approval.
• Assist course developers with LMS content packaging issues; support instructors & course managers with content organization, updates, & maintenance.
• Support configuration, testing, and validation of LMS tools, features, and updates to ensure LMS stability, compatibility, and functionality following updates, patches, and integrations.
• Perform configuration checks & support Government-directed configuration changes, conduct compatibility/functionality testing and validation after updates or patches, identify and report issues/risks and required improvements, and support integration of approved tools or plugins.
• Test courseware, SCORM/xAPI packages, and tools to ensure compatibility with LMS.
• Diagnose technical issues, implement corrective actions within scope, coordinate with Government IT staff when required, & document issues/resolutions/trends for analysis.
• Maintain academic continuity procedures to ensure uninterrupted instruction during outages, transitions, or system degradation.
• Perform Data Management & Reporting to ensure accurate, reliable, and compliant academic data supporting PME operations and accreditation.
• Support data cleanup, validation, and reconciliation of student records; provide custom reports and data extracts for accreditation, audits, and inspections.
• Provide subject matter expertise in the use of the LMS and associated academic tools to support instructors, course managers, and staff, ensuring Government personnel maintain the skills and knowledge required to sustain PME operations.
• Deliver instructor-led and virtual training on LMS tools, grading workflows, analytics, and course management
• Provide training for course managers on content updates, exam management, and course configuration.
• Support development and maintenance of knowledge base for LMS job aids, FAQs, continuity binders, SOPs, and quick reference guides.
• Assist with process improvement recommendations related to academic and LMS operations.
• Conduct local and virtual training sessions for instructors, content developers, and courseware managers, including onboarding training for new staff & quarterly knowledge transfer sessions.
• Enable Surge & Special Event Support, providing responsive support during high-demand academic events and operational disruptions.
• Provide additional support during major academic events (e.g., SMC transitions, course launches, accreditation visits).
• Support system outages, LMS upgrades, and emergency academic operations.
• Provide Enterprise Learning Capability Support to offer flexible support for any Government-designated learning systems, tools, or academic support capabilities required to sustain PME operations.
• Support Government-designated learning systems, portals, academic tools, or digital resources necessary to enable PME delivery.
• Create, update, and maintain system documentation, operational procedures, usage metrics, and administrative artifacts for Government-designated learning capabilities.
• Support upload, testing, validation, troubleshooting, and version control of courseware or learning content associated with Government-designated systems; may require limited assistance preparing instructional media for upload to ensure they meet compatibility requirements (video/multimedia files), as well as organization & presentation of course materials to support instructors / course managers in maintaining course structure.
• Support academic workflows associated with Government-designated systems, including class setup, enrollment, roster management, student record updates, and reporting; configure tools / features to support academic processes, assist in implementing approved workflows for course delivery, & identify opportunities to streamline academic processes.
• Support transition, migration, or retirement of Government-designated learning systems.
• Provide additional support for Government-designated learning capabilities during major academic events, system outages, upgrades, or operational surges.