Learning & Knowledge Measurement Strategist

Evernorth Health Services; Scottsdale (AZ); On-site; USD 111,000 - 185,000; Full time

Benefits offered by this job

Medical coverage

Vision & dental

401(k)

Tuition reimbursement

Paid time off

Job summary

The Cigna Group, including Evernorth Health Services, is seeking a Senior Advisor, Learning & Knowledge Management Measurement in Scottsdale, AZ. You will establish measurement strategy and standards to evaluate learning and knowledge programs, translating insights into repeatable approaches used across operations.

You'll collaborate with analytics, Learning Experience Design, and Performance teams to define outcomes, develop dashboards, and support governance forums.

Qualifications

• 5+ years of experience in learning measurement, learning and performance improvement, knowledge management, performance consulting, workforce effectiveness, operational excellence, or related disciplines, including experience establishing measurement strategies and evaluating the effectiveness of enablement solutions.
• Demonstrated expertise applying learning evaluation and impact measurement methodologies, such as Kirkpatrick, Phillips ROI, performance consulting, or comparable approaches, to establish measurement strategies, evaluate business and performance outcomes, and guide others in applying these methods.
• Excellent written, verbal, and executive-level communication skills.
• Demonstrated ability to influence stakeholders through data and consultative partnership.
• Working knowledge of reporting, analytics, and visualization tools, with the ability to define requirements and partner effectively with analytics and reporting teams.

Responsibilities

• Develop, maintain, and continuously improve measurement frameworks, standards, templates, and guidance that learning and knowledge teams can apply to define intended outcomes, establish baselines, select meaningful measures, and evaluate the effectiveness of programs, assets, and enablement initiatives.
• Define meaningful success measures and key performance indicators for learning, knowledge management, readiness, and performance improvement efforts.
• Establish measurement and reporting requirements that connect enablement investments to operational and business outcomes, in partnership with analytics and reporting teams.
• Coach and consult with stakeholders on how to define intended outcomes, identify meaningful measures and baselines, select appropriate evaluation methods, and apply the established measurement framework to their work.
• Ensure measurement approaches support both strategic decision-making and continuous improvement efforts.

Skills

Learning measurement

Performance improvement

Executive influence

Executive communication

Analytics collaboration

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Reporting tools

Analytics tools

Job description

The Cigna Group, including Evernorth Health Services, is seeking a Senior Advisor, Learning & Knowledge Management Measurement in Scottsdale, AZ. You will establish measurement strategy and standards to evaluate learning and knowledge programs, translating insights into repeatable approaches used across operations.

You'll collaborate with analytics, Learning Experience Design, and Performance teams to define outcomes, develop dashboards, and support governance forums.