Learning Experience Leader: Elevate Training & Growth

TaskUs; San Antonio, Northern (TX, KY); Hybrid; USD 54,000 - 82,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off (vacation, sick leave, &

holidays)

Job summary

TaskUs is seeking a Learning Experience Leader to support learning and development for our Tier 2 / Fleet Response Specialists. The role involves creating curricula, delivering sessions, and monitoring trainee progress across multiple locations in the United States.

You will lead end-to-end training programs, develop induction processes, and continuously improve offerings while ensuring compliance with the Code of Conduct. Travel up to 25% may be required.

Qualifications

• Four-year college degree (preferred) in a related field like industrial or applied sciences.
• Proficient in Microsoft and Google applications.
• Strong problem solving, critical thinking, and presentation skills.

Responsibilities

• Set standards and expectations through conduct, work ethic, integrity, and character.
• Create and deliver end-user, partner, and distributor training including curriculum, training, and exams for general preparatory courses prior to enterprise endorsement.
• Deliver technical preparatory training covering basic skill requirements identified by enterprise needs.
• Accomplish projects and motivate trainees through effective training.
• Continuously improve training programs and other learning opportunities across the organization.
• Amend and revise programs to adapt to changes in the work environment.
• Act as content expert and maintain training documents/materials.
• Develop and create effective induction programs.
• Monitor trainees’ progress through questionnaires and discussions with managers.
• Ensure statutory training requirements are met and be involved in e-learning package creation/delivery.
• Research new technologies and methodologies in workplace learning.
• Ensure all trainees adhere to the Code of Conduct.

Skills

Problem solving

Critical thinking

Public speaking

Interpersonal skills

Mentoring & coaching

Organizational skills

Project management

Influencing skills

Oral & written communication

Flexibility in schedule

Education

Bachelor's degree preferred in related field

High School Diploma or GED required

Tools

Microsoft Office

Google applications

Job description

TaskUs is seeking a Learning Experience Leader to support learning and development for our Tier 2 / Fleet Response Specialists. The role involves creating curricula, delivering sessions, and monitoring trainee progress across multiple locations in the United States.

You will lead end-to-end training programs, develop induction processes, and continuously improve offerings while ensuring compliance with the Code of Conduct. Travel up to 25% may be required.