Learning Experience Designer, WFS Learning & Development

Amazon; Seattle (WA); On-site; USD 80,000 - 113,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Training opportunities

Job summary

Amazon.com Services LLC is seeking a Learning Experience Designer to design, develop, and enhance learning programs for associates worldwide in Amazon's hiring operations. You will collaborate with SMEs and program managers to create content and implement offerings, applying adult learning principles and data-driven decision making.

You'll lead the development of e-learning modules and facilitator guides, publish and track completion, and ensure consistent design across programs.

Qualifications

• 3+ years of project management experience
• 2+ years of stakeholder management experience
• 2+ years of learning and development or employee compliance training experience
• 3+ years of classroom facilitation experience
• Bachelor's degree
• Experience formulating and implementing training and performance improvement strategies
• Experience analyzing data to make business decisions

Responsibilities

• Analyze, design, develop, and evaluate training solutions aligned with business objectives
• Partner with stakeholders and SMEs to gather requirements and create learning content
• Design and develop engaging e-learning modules, ILT facilitator and participant guides, reference materials, and other creative and learning assets using various authoring tools
• Apply adult learning principles and instructional design methodologies to course development
• Publish, assign, and track training completion and assessment scores in Learn LMS
• Ensure consistency in learning design across multiple programs and platforms
• Manage multiple projects simultaneously while meeting tight deadlines
• Conduct needs assessments and identify performance gaps
• Measure and evaluate training effectiveness through various assessment methods
• Stay current with industry trends and learning technologies
• Maintain course content and curriculum documentation
• Provide recommendations for continuous improvement of learning programs
• Lead specialized initiatives in cross-skilling content development and quality-driven continuous learning interventions
• Develop scalable modular content architecture that serves diverse global audiences
• Portfolio of eLearning samples required at interview

Skills

Project management

Stakeholder management

Learning & development

Classroom facilitation

Data analysis

Education

Bachelor's degree

Job description

Description

The Workforce Staffing Learning & Development team is seeking an innovative Learning Experience Designer to join our dynamic team. In this role, you'll design, develop, and enhance learning programs that impact associates worldwide in Amazon's hiring operations. As a self-motivated professional with a passion for learning and development, you'll collaborate with cross-functional teams, subject matter experts, and program managers to create impactful content and implement program offerings. The ideal candidate possesses expertise in adult learning principles and instructional design methodologies, with a strong foundation in data-driven decision making.

We're looking for someone who combines analytical thinking with strong project management and communication skills. We value creative problem-solvers who can 'think big' while executing quickly in our fast-paced environment. Your experience in designing performance-based learning outcomes and adaptability will be key in driving continuous improvement of our learning experiences, ultimately helping us create solutions that empower associates in Amazon's global hiring operations.

Key job responsibilities

• Analyze, design, develop, and evaluate training solutions aligned with business objectives
• Partner with stakeholders and SMEs to gather requirements and create learning content
• Design and develop engaging e-learning modules, ILT facilitator and participant guides, reference materials, and other creative and learning assets using various authoring tools
• Apply adult learning principles and instructional design methodologies to course development
• Publish, assign, and track training completion and assessment scores in Learn LMS
• Ensure consistency in learning design across multiple programs and platforms
• Manage multiple projects simultaneously while meeting tight deadlines
• Conduct needs assessments and identify performance gaps
• Measure and evaluate training effectiveness through various assessment methods
• Stay current with industry trends and learning technologies
• Maintain course content and curriculum documentation
• Provide recommendations for continuous improvement of learning programs
• Lead specialized initiatives in cross-skilling content development and quality-driven continuous learning interventions
• Develop scalable modular content architecture that serves diverse global audiences
• Portfolio of eLearning samples required at interview

A day in the life

As a Learning Experience Designer, you'll design learning programs impacting associates across our global hiring operations. Your day might start with project kick-offs, collaborating with stakeholders to define learning objectives. You could work with subject matter experts transforming complex information into engaging lesson plans. Afternoons might involve developing e-learning modules, creating multimedia content, or gathering feedback. You'll balance multiple projects—from concept to implementation—ensuring maximum impact for learners across 102 sites in 23 countries. Beyond design work, you might troubleshoot platform issues, present to leaders, or mentor team members.

About The Team

The Workforce Staffing (WFS) Learning & Development (L&D) team designs and implements learning solutions across Amazon's high-volume hiring ecosystem, supporting Agents, Associates, Support Teams, Subject Matter Experts, and Managers in Operations facilities and Customer Service. Our 15 global L&D professionals create standardized, scalable training programs deployable globally while maintaining local flexibility. We enhance productivity, ensure quality standards, and optimize operational efficiency through data-driven approaches. Our 2026 strategy targets role readiness, cross-skilling, quality defect reduction, and facilitator certification.

Basic Qualifications

• 3+ years of project management experience
• 2+ years of stakeholder management experience
• 2+ years of learning and development or employee compliance training experience
• 3+ years of classroom facilitation experience
• Bachelor's degree
• Experience formulating and implementing training and performance improvement strategies
• Experience analyzing data to make business decisions

Preferred Qualifications

• 3+ years of learning and development or employee compliance training experience
• 2+ years of project management experience
• 2+ years of classroom facilitation experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 64,300.00 - 112,500.00 USD annually

USA, WA, Seattle - 80,200.00 - 112,500.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10516075